Residential Assistant

About Homerun
Homerun is building a technology-enabled solution for safe, reliable student housing in Vietnam, addressing the needs of a large college population currently living in unvetted and unsafe private rentals. The company partners with universities to reduce legal, safety, and financial risks for institutions, parents, and students.
Homerun's multi-tenant, white-label operating system allows universities to launch their own branded "satellite dormitory" networks without coding or platform fees. By making it easier to manage thousands of scattered apartments, Homerun helps universities provide better living conditions, safe environments, and a transparent, community-oriented housing experience.
[Hiring] Full-Time Residential Assistant (RA) - Homerun Student Housing
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Location:
Hanoi, Vietnam (Flexible movement required within the Hanoi Medical University area OR the Phenikaa University area)
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Employment Type:
Full-time (6 days/week; must be present and reachable throughout assigned shifts)
About the Role
Homerun is looking for dedicated, proactive, and empathetic Full-Time Residential Assistants (RAs) to join our team. In this role, you will serve as a crucial bridge between the Residential Manager (RM) and resident students. You will be responsible for managing a cluster of buildings (300-400 students), ensuring resident safety, building an engaged community, and keeping daily operations running smoothly.
If you have a genuine passion for helping others, possess excellent communication skills, and feel comfortable moving around key university areas in Hanoi, we welcome you to join our team!
Key Responsibilities
Administration & Operations:
Coordinate student check-in and check-out procedures, prepare bulletin boards, decorate room doors, and hand over keys.
Conduct weekly routine inspections of common areas and resident rooms; log maintenance requests and draft initial damage assessment reports.
Maintain building equipment/facilities and complete required paperwork/procedures within 4 hours of any reportable incident.
Conduct room tours and introduce facilities to prospective residents and clients.
Counseling & Community Building:
Serve as the primary point of contact for student needs, answer questions, and resolve roommate conflicts as they arise.
Promote community standards, encourage community-building activities, and intervene promptly in emergency situations when needed.
Discipline & Compliance:
Clearly communicate and enforce Homerun policies and house regulations.
Document and report rule violations, completing incident/disciplinary reports within 4 hours.
Duty & Team Coordination:
Work assigned shifts (6 days/week). Remain on-duty and reachable for security checks, lockout assistance, and emergency responses (including during select holidays/vacations).
Actively participate in team training sessions, 1-on-1 meetings, and collaborate closely with other RAs, Homerun staff, and university housing teams.
Qualifications & Requirements
Location & Mobility:
Ability to travel and operate flexibly around one of two key areas:
Area 1:
Hanoi Medical University area (Dong Da / Thanh Xuan District).
Area 2:
Phenikaa University area (Ha Dong District).
Experience & Personality:
1-3 years of experience in administrative, logistics, operational, or student support roles (e.g., dormitory, hostel, or co-living space) is a plus. Strong interpersonal skills, empathy, and respect for diversity are essential.
Digital Literacy:
Basic administrative and digital skills, including standard office software, messaging apps, and internal housing-management tools.
Languages:
Fluency in Vietnamese is required; basic English communication skills are beneficial for using technology platforms and interacting with diverse stakeholders.
Time Commitment:
High level of commitment. Due to the nature of student housing management, outside activities/employment must be limited and approved in advance by management.
Professional Ethics:
Maintain high ethical standards, respect resident privacy, represent Homerun's professional image, and strictly avoid criticizing team members or company policies in front of students. Alcohol or illegal substance use while on duty is strictly prohibited.
Benefits & Remuneration
Salary:
Attractive compensation package commensurate with experience and capability.
Accommodation:
Free housing provided directly at a designated Homerun residence.
Professional Development:
Continuous training in leadership, crisis management, conflict resolution, and hands-on operational procedures from management.