Retail Operation Manager

Job brief:
A Retail Operation Manager is responsible for managing a retail store, which includes overseeing sales, staff and inventory. Retail Operation Managers have the following duties and responsibilities:
1. Sales Management
- Project management of new store openings, store fit outs and launches in line with pre-agreed budgets
- Manage the store performance to achieve target of sales and all KPIs related to sales
- Communicate goals, sales plans, and sales results to employees in the field
- Monitor sales target by monthly, quarterly and annually
- Analyze sales and do the action plan and ensure team is well communicated
- Coordinate and support company activities to drive sales target achievement
2. Store general administration
- Manages all store operational issues, to include store housekeeping, store administrative duties, physical inventories and price changes etc
- Ensures all property, facilities and equipments are in good condition and well maintained
- Check and maintain working standards follow by Operations manual
- Plan, manage, and store arrangement for the promotion by follow promotion guideline.
3. Peolple mamagement
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Prepare and monitor subordinates' work on the document in accordance with Operations Procedure/Guidelines, such as sales recording, money depositing, goods ordering/ receiving /returning and writing off
- Review the principles and practices of the Operation manual, ensuring that all staffs are able to follow correctly
4. Analyze store operating profit (Store operating profit)
- Analyze performance from Store operating profit report with superiors
- Make a specific action plan6. Maintain Store & Merchandise standard
- Other jobs as required by superiors.