Mô tả công việc
Attend daily briefings and takes on daily assigned tasks.
Understand the difference in guest levels (VIPs) and Room Categories.
Clean and maintain areas of responsibility according to standards and procedures.
Replenish guest supplies and ensure that guests requests are promptly attended to.
Report damage or malfunction in hotel rooms/areas to Supervisor.
Maintain equipment in a proper state of cleanliness.
Maintain a section room report as well as a daily productivity report.
Reports lost and found articles to the housekeeping office immediately.
Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner.
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor.
Record room status in allocated section accurately.
Carry out valet services when required (e.g. delivery of linen, processing laundry orders).
Yêu cầu
Relevant educational background, vocational training, academic degree, or professional
qualification applicable to the position and commensurate with the position level
Relevant experience in a similar position and/or within a similar scale of operation, commensurate
with the position level.
Good knowledge of relevant SOPs, operational standards, health & safety requirements, and
workplace regulations.
Good communication, teamwork, problem-solving, and adaptability skills.
Strong commitment to service excellence and professional standards.
Ability to work effectively in a fast-paced hospitality environment.
Relevant professional certifications and English proficiency are advantages, depending on the
position.
Quyền lợi
Join the pre-opening team of two brand-new hotels
Pre-opening experience
Career development & training
Pre-opening allowance
Island allowance
Staff accommodation
Preopening meal allowance
Health insurance
Accor career opportunities
Working 5 days per week, 2 days off per week
Other benefit
Thông tin chung