sales Operation Supervisor (e-commerce)

Fully take responsible for Outbound team in E-commerce field, includes:

- Support the Operation Manager (OM) in achieving business goals.

- Manage the day to day operations within the support seller team including target driving, quality checking, and staffing needs.

- Build team spirit for a team with 30 members

- Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.

- Support to develop training plan for employee.

- Provide regular, transparent feedback and reporting on CSR performance to the OM.

- Forecasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.

- Fining the gaps in process and offering the best solutions to improve agent's performance

- Build the contest/reorganization program to motive outbound capacity.

- Coordinate with other teams/ departments to achieve company's business goals