Sales Supervisor - Food Service

The Opportunity
Role Purpose:
• Achieve company sales targets, plans and objectives while developing a professional business relationship with each customer in a designated territory.
• Achieve desired merchandising & displays standards
• Improve DSR's capabilities through in field training
The role is primarily responsible for but not limited to:
1. Sales volume and value
• Plan DSR targets Sales and Distribution targets
• Achieve Sales, Distribution targets as planned
2. Merchandising and displays at assigned parts of the trade
• Plan merchandising activity
• Prominent displays
• Effective usage of POSM
• Effect all merchandising activities as per promotional plan
3. Operational standards
• Manage route/journey in line with Fonterra Brands Vietnam norms.
• Minimum No of accounts per DSR
• Minimum no of accounts per day
• Minimum productivity rate
• FIFO at distributors
4. People development
• Work with DSR's on a planned itinerary to ensure proper execution of activities and train them in selling & merchandising
• Provide necessary information to management to improve operational efficiency
• Implement Field Sales coaching to enhance DSR/NR Sales Competency to achieve their goals of Career path, Development plan.
• Use Coaching & Feedback to support DSR/NR to maximize their KPIs assignment to achieve the peak performance
5. Resolving Customer Complaints
• Quick resolution of customer complaints to enhance customer loyalty.
• Sales supervisors have a duty to address customer complaints related to product or service sales.
6. Administration and reporting
• Accurately operate DMS to ensure sales reports on the performance of various products.
• Provide daily/weekly/monthly reports as specified
• Report all competitor activities, products, new products, prices, trading terms and any competitor changes that effect the business.
• Report on suggested improvements to RSM for approval