Senior Agency Compliance

Job Purpose
• To lead and oversee compliance activities across the distribution network (including agency force and sales teams) to ensure all operations align with regulatory requirements, company policies, and ethical standards.
• This role is responsible for managing fraud investigations, implementing proactive risk controls, and developing compliance policies, inspection programs, and training to mitigate misconduct and promote a culture of integrity and accountability across the company.
Main Tasks and Responsibilities
1. Conduct Regular Inspections and Monitor Compliance
• Design and implement an annual inspection plan targeting agents, agency directors (ADs), group agencies, and locations.
• Identify, assess, and document compliance risks or breaches during routine and ad hoc reviews.
• Report inspection findings and recommend corrective actions to senior management.
• Track implementation of remedial actions to closure.
2. Investigate Employee and Distribution-Related Fraud
• Lead or oversee investigations into suspected fraud or misconduct involving employees, agents, or distribution-related functions.
• Coordinate with HR, Legal, and Internal Audit to ensure thorough, fair, and confidential investigation processes.
• Maintain detailed records of investigation outcomes and ensure timely escalation of serious cases.
• Recommend disciplinary or corrective measures based on investigation findings.
• Analyze root causes and implement controls to prevent recurrence.
3. Develop and Maintain Distribution Compliance Policies and Procedures
• Draft, review, and update compliance policies to ensure alignment with laws, regulations, and corporate requirements.
• Review & update the Agent Code of Conduct and Disciplinary Matrix.
• Customize policies to address varying knowledge levels and roles within the distribution network.
• Ensure policies are actionable, practical, and well-communicated across the Company.
4. Drive Proactive Compliance Accountability
• Embed compliance responsibilities across systems, processes, and individual performance expectations.
• Ensure full implementation of both mandatory and voluntary compliance obligations.
• Address compliance breaches promptly and ensure permanent fixes are implemented.
• Promote a continuous improvement mindset in compliance practices.
5. Enhance Compliance Training and Awareness
• Develop and deliver compliance training programs for agency and sales teams, including fraud awareness modules.
• Ensure training materials are current, engaging, and aligned with regulatory expectations.
• Track and report completion rates.
• Provide accessible tools and platforms for ongoing learning and reference.
6. Reduce Compliance Violations and Fraud Risk
• Analyze trends in compliance breaches and fraud incidents to identify systemic issues.
• Use insights from investigations and data analysis to strengthen controls and preventive measures.
• Participate in seminars and agency director forums to reinforce expectations and share best practices.
• Co-ordinates and reports to IAV/MOF particularly relevant to agency compliance.
• Other task assignments by the Head of Compliance and the EMT.