Senior Application Operation Engineer Officer

Mô tả Công việc
1) General
- Provide technical support for core banking system users, including troubleshooting and problem resolution.
- Collaborate with end-users to identify and address application-related issues.
- Ensure the availability and reliability of core banking system applications.
2) Application Management
- Assist in the deployment and maintenance of core banking system applications.
- Monitor application performance, respond to alerts, and implement necessary fixes.
- Coordinate with development teams to address application-related bugs and enhancements.
3) Documentation
- Document application support processes, incidents, and resolutions.
- Maintain comprehensive records of application configurations and changes.
4) Administrative
- Follow the policies and procedures of the finance institute (FI).
5) Policy
- Ensure compliance with the FI's IT policies and standards.
- Maintain awareness of IT security practices and promote a secure computing environment.
6) Management Responsibilities
- Provide regular updates to IT management regarding application support issues and resolutions.
- Collaborate with IT teams to enhance the stability and functionality of core banking system applications.