Senior Associate, Digital Content

QUALIFICATIONS AND SKILLS
Excellent command of written and spoken English.
Deep knowledge of content strategy, including customer journeys and how to use content to meet user needs and business objectives.
Minimum 4+ years of experience in Digital Content or similar roles; project management experience highly desirable.
Strong technical knowledge of copywriting standards, SEO best practices, and knowledge of Web Content Accessibility Guidelines (WCAG 2.1) is a plus.
Proficiency in analyzing content performance using tools such as BrightEdge and/or ContentSquare; experience with Adobe Analytics is a plus.
Proactive focus on driving positive outcomes for customers and the business.
Ability to work autonomously while being an excellent team player and contributing to a strong work culture.
Strong collaboration and stakeholder engagement skills across teams, channels, and projects.
Leadership and coaching capability to build team skills and competencies.
Skilled in using data to assess website performance and inform strategic decisions.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia
3. Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you - great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.