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Mô tả công việc
Support Responsibilities:
• Respond to system inquiries and troubleshoot reported issues, and provide ongoing technical and user support in a timely manner
• Perform UAT for new features and follow bug fixes (if any)
• Train users on supported systems and provide process/system support, develop and maintain functional user documentation
• Become a subject matter expert on system applications
• Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
• Track system issues and enhancement requests for review and resolution by technical teams.
• Follow the issues with the regional development team to ensure hot fixes and faster-scheduled fixes.
Project Responsibilities:
• Communicate with customers to understand their pain points and suggest practical solutions.
• Analyze business requirements/processes for project input.
• Assist with the rollout of the new system including the execution of testing, and training tasks
• Aid in creating and maintaining standard operating procedures, workflow diagrams, and training materials.
• Communicate effectively across teams to meet project timelines and deliverables
Yêu cầu
Must have:
• Good communication skills (verbal and written)
• Multi-task management skills with good prioritization techniques
• Fast learning skills with the ability to memorize and understand logic
• Empathy with user pain points
• Ability to de-escalate problems.
Nice to have:
• Experience with product support position in technical department/company
• Experience with logistic operation
• Experience with data analysis
• Experience in API testing
Quyền lợi
Thưởng
14 days annual leave
Yearly performance bonus
Medical (dental inclusive) benefits of $1000 per year
Annual Health Screening
Free food, drinks & dinner
Comfortable working environment
Thông tin khác
NGÀY ĐĂNG
31/07/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Quản Lý Dự Án Công Nghệ
KỸ NĂNG
QC Systems, QC Training, Software Manual Testing, Software Testing
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Ngày hết hạn: 31/08/2025
- Thu nhập: Thương lượng
Nơi làm việc
- 15 Đường Lê Thánh Tôn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam