Senior BA (Business Analyst)

Job Description
Position Overview
Act as a consultant who translates healthcare business processes into structured specification documents for digital health products and solutions.
The product scope includes, but is not limited to, hospital management systems (HIS, EMR, LIS, RIS/PACS), insurance service integration, pharmacy management, telehealth, and applications for patients and their families, as well as integration with internal systems such as CRM, ERP, and accounting.
Key Responsibilities
Healthcare Business Consulting and Analysis
Assess current-state processes for medical examination and treatment, paraclinical services, pharmacy, hospital billing, social health insurance (SHI), and information systems at healthcare facilities.
Design future-state processes focused on digitalization, interoperability, reduced manual work, and data reuse.
Advise clients on solutions, implementation road maps, and priorities.
Take high-level requirements, analyze them independently, and produce functional specifications and basic design documents.
Stay current with regulations from the Ministry of Health, Vietnam Social Security, and other relevant ministries and agencies, and assess their impact on products.
Requirements Management and Specification
Gather requirements through interviews, workshops, surveys, and on-site observation at clinical departments.
Write BRDs, SRS/FRDs, User Stories, Acceptance Criteria, and Use Cases; build wireframes or prototypes when needed.
Model processes and data using BPMN, UML, ERD, and Data Flow diagrams.
Specify integrations among HIS, EMR, LIS, and RIS/PACS modules, and with the SHI claims assessment portal, e-prescription systems, cashless payment, CRM, and other internal systems.
Work directly with clients on Q&A to clarify requirements and obtain document sign-off.
Manage scope, requirement changes, and requirements traceability throughout the project.
Delivery Coordination
Work with PMs, POs, SAs, and the development team to deliver solutions that meet business needs, and take part in Agile/Scrum activities.
Review delivered features against the functional checklist to ensure the product fully and correctly meets requirements before handover.
Lead UAT, support go-live, train end users, and drive change management.
Evaluate post-implementation outcomes and propose continuous improvements.
Support presales activities: client discovery, product demos, scoping, and contributing to the solution section of proposals.
Take part in BA recruitment: screening CVs and conducting technical interviews.
Requirements
Education and Experience
Bachelor's degree in Information Technology, Management Information Systems, Hospital Management, or a related field.
At least 5 years of experience as a Business Analyst.
Full-lifecycle experience on at least 2 implementation projects at hospitals or clinic chains, from discovery through to go-live and operation.
Healthcare Domain Knowledge
Solid understanding of outpatient, inpatient, emergency, paraclinical, pharmacy and medical supplies, and hospital billing workflows.
In-depth knowledge of at least 2 of the following areas: HIS, EMR, LIS, RIS/PACS, social health insurance (SHI) payment, pharmacy/drugstore management, telehealth.
Understanding of SHI claims assessment and payment processes, including the XML output data standards under Decision No. 130/QD-BYT and its amendments.
Understanding of electronic medical record implementation requirements under Circular No. 13/2025/TT-BYT and its amendments.
Knowledge of digital signatures in healthcare and national standard catalogs (medical technical services, drugs, medical supplies).
Understanding of health data security and protection principles under Vietnam's personal data protection regulations.
Business Analysis Skills
Proficient in writing BRDs, SRS/FRDs, User Stories, Acceptance Criteria, and Use Cases.
Proficient in BPMN, UML, and ERD; able to read APIs (REST/JSON, XML) and write basic SQL for data validation.
Experience specifying system integrations and data mapping.
Skilled in Jira, Confluence, and process modeling and wireframing tools ([protected info], Figma, or equivalent).
Familiar with Agile/Scrum software development.
Soft Skills
Able to advise, present, and facilitate workshops with stakeholders at all levels.
Self-driven; able to turn ambiguous requirements into actionable documentation.
Strong critical thinking, problem-solving, and scope negotiation skills.
Clear written Vietnamese; able to read English technical documentation.
Willing to travel for on-site discovery and implementation at healthcare facilities.
Nice to Have
Background in medicine, pharmacy, nursing, or health informatics.
Knowledge of international interoperability standards: HL7 v2, HL7 FHIR, DICOM.
CBAP, CCBA, PMI-PBA, or equivalent certification.
Experience integrating CRM, ERP, or payment gateways with healthcare systems.
Experience managing, assigning work to, or mentoring BA team members.
Experience with data-driven products: hospital management reporting, BI, or AI applications in healthcare.
Benefits
Minimum 13 months salary per year - not including other bonuses such as KPI bonus for work efficiency, project bonus and revenue bonus. We do performance review twice a year. You will work in a professional, dynamic and friendly environment.
VTI offer annual health check-ups and fully pay social insurance, health insurance and unemployment insurance premium following the Labor law.
We offer one vacation/company trip and 4 teambuilding trips per year for every employees, along with various entertainment activities including: Swimming Clubs, Yoga, Zumba, Kendo and music order via internal Radio channel.
Two MVPs will be rewarded with a free trip to Japan, Taiwan, Singapore, or else.
We offer variety promotion opportunities and chance to raising income for people with capacity, enthusiasm, and long-term commitment.
We offer free Japanese class at the company.
We provide training opportunities to help our people to improve their skills. We support our members to learn and get Cloud, AWS, PMF, PMP certification.
Working hour from: 08:30am to 05:30pm. From Monday to Friday.
Expired at Dec 31, 2026
Job Details
Quantity
1
Locations
Hà Nội
Experience Required
Above 5 years
Level
Senior
Job Type
Full time
Skills
BA (Business Analyst)