Company Overview:
At TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a strong focus on Cloud Transformation (AWS), Data Modernization, and Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.
We specialize in banking and financial services, retail, manufacturing, and transportation, delivering impactful solutions that address industry-specific challenges and significant market shifts.
Together, we'll build a future where innovation knows no limits.
Job Overview:
Help banking customers turn operational and technology challenges into clearly scoped use cases for Xora, TechX's AI platform. Lead customer discovery and connect banking needs with product capabilities, working closely with
Business Analysts, Product, Architecture and Delivery teams from assessment through POC and pilot handover.
Key Responsibilities:
Lead discovery workshops with banking Business, Operations, IT and Data stakeholders; identify the decision-makers, users and system owners needed to understand the full problem.
Assess banking system landscapes, operational workflows, data flows, dependencies and constraints, including data access, security and customer data policies.
Translate findings into prioritised use cases and realistic POC or pilot scopes, with objectives, boundaries, assumptions, required data and measurable success criteria.
Map customer needs to Xora capabilities with Product and Architecture teams; challenge gaps, validate feasibility and distinguish available capabilities from work still required.
Guide banking BAs on domain context and review their requirements for accuracy, completeness and consistency with the proposed scope.
Present recommendations, explain trade-offs and align customer expectations; provide a clear handover to Delivery and resolve domain questions during execution.
Stay close to an evolving product through regular collaboration with Product and Delivery; turn customer insights into reusable consulting knowledge and product feedback.
Key Requirements:
Senior-level, practical experience in banking IT operations or information systems, gained within a bank or through substantial, direct delivery or consulting work with banking customers.
Strong understanding of how banking systems support real operational processes, and how system dependencies, data availability and banking data policies affect solution scope.
Proven ability to lead customer discovery, ask probing questions, facilitate workshops and turn ambiguous needs into structured recommendations and scope.
Ability to connect business problems with software, data and technology capabilities, and collaborate credibly with banking stakeholders, architects and engineers.
Strong ownership, judgement and follow-through; comfortable learning continuously and consulting with a product that develops as customer needs evolve.
Clear communication in Vietnamese and working English for technical materials and collaboration.
Additional experience we value
Experience in banking software delivery or modernisation; cloud, data or AI projects; and defining or supporting customer POCs and pilots. Depth in a relevant banking domain such as payments, lending, digital banking or data operations is valuable.
What success looks like
Customers and internal teams share an accurate understanding of the problem, scope and success criteria. Proposed solutions reflect banking realities, and Delivery receives the context needed to proceed without repeatedly rediscovering requirements.
What We Offer:
Innovative Environment: A dynamic and collaborative work environment where innovation is encouraged.
Professional Growth: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.
Competitive Package: Competitive salary and benefits package
Impactful Work: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success.
Apply now!
Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience!