Business Analysis
- Gather business and system requirements from key users and end users, Communicate with users to clarify any unclear information about the business requirements.
- Own requirement elicitation, analysis, clarification, prioritisation and traceability throughout the project lifecycle.
- Analyse As-Is / To-Be processes and document business rules, process flows, functional requirements, user stories and acceptance criteria.
- Facilitate workshops and coordinate with business users, developers/vendors and QA/testing teams to resolve requirement gaps and support UAT.
- Manage requirement changes and assess impacts on scope, timeline, dependencies and testing.
Project Management Support
- Support the PM with planning, scope/change tracking, progress monitoring, stakeholder coordination and follow-up of key actions.
- Identify and track risks, issues, dependencies, blockers and outstanding decisions; escalate material items to the PM.
QUALIFICATIONS AND EXPERIENCE:
Qualifications/ Memberships: Bachelor's Degree in IT, Computer Science, Information Systems, Business or relevant majors.
Experience:
- Minimum 4-5 years of hands-on BA experience in software/enterprise projects.
- Strong requirement lifecycle, process analysis, stakeholder management and UAT/delivery support experience.
- Practical PM knowledge: planning, scope, risks/issues, dependencies, progress tracking and coordination.
- Professional English communication skills, written and verbal.
- Experience in Contracts Management system/ Documents Management system is a plus.
Personal Requirements
- Belief that outstanding customer service is the key to success
- Self-motivation
- Develops effective working relationships
- Positive attitude and takes responsibility for their own actions
- Willingness to undertake personal and professional development
- Willingness to attend corporate events outside of normal working hours
- Willingness to take on board CRV Core Values.