I. Responsibilities
- Work directly with overseas customers to understand business problems, processes, and expected outcomes.
- Lead discovery and requirement workshops in English.
- Translate business needs into solution scope, features, functional requirements and acceptance criteria.
- Work closely with Technical Leads to shape solutions, evaluate feasibility and support estimation.
- Maintain roadmap/backlog and support prioritization with customer and project/product team.
- Define and control scope for Fixed Scope projects.
- Identify assumptions, dependencies, risks and potential scope changes.
- Support UAT, customer acceptance, and requirement clarification throughout delivery.
- Support Sales/Presales in requirement assessment, solution shaping, and proposal preparation.
- Act as the bridge between customer business stakeholders and the engineering team.
II. Requirements
- 5+ years of Business Analysis experience.
- Strong experience in discovery, requirement analysis, process analysis, and solution shaping.
- Proven experience working directly with overseas customers.
- Strong spoken and written English; able to independently facilitate customer meetings/workshops.
- Strong understanding of software development lifecycle.
- Sufficient technical understanding of web applications, APIs/integration, data/database, and common enterprise systems.
- Experience in scope/change management and UAT.
- Strong analytical, communication, and stakeholder-management skills.
- Able to work with ambiguous business problems rather than only predefined requirements.
- Hands-on experience using AI tools in Business Analysis and delivery work, with the ability to evaluate, validate, and optimize AI-generated outputs for practical business use.
- Experience identifying and shaping AI-enabled use cases for Digital Transformation, including assessing business value, feasibility, data readiness and appropriate human involvement.
III. Preferred
- Experience with Agile/Kanban or long-running customer accounts.
- Experience supporting Presales/solution consulting.
- Experience with ERP, CRM, E-commerce, Retail, Workflow Automation, Integration, Warehouse or AI-enabled solutions are plus.
IV. Benefits
1. Working Hours
- Check-in at 8:30 AM, with no check-out required.
- Working days: Monday to Friday; weekends off.
2. Exclusive Leave Benefits
- 12 days of annual leave per year, plus public holidays and Tet holidays in accordance with Vietnamese labor regulations.
- 01 additional Luvina holiday: the second Monday of October every year.
3. Transparent Salary & Bonus Policy
- Bonuses on the occasion of Luvina's Anniversary and Lunar New Year (Tet).
- Year-end performance bonus based on the company's business results.
4. Fun, Engaging & Collaborative Work Environment
- A variety of annual events, including Year End Party, Summer Trip, and celebrations such as International Women's Day (March 8), International Men's Day (November 19), and more.
- Exciting sports activities and tournaments, including Sports Day, E-sports, and more.
- Active employee clubs, such as Yoga Club, Football Club, and others.
- A modern open-space office with convenient facilities, including Tatami Room, Mother's Room, Pantry, and more.
5. Strong Learning & Development Culture
- A wide range of free professional and soft-skills training programs.
- Free intensive offline Japanese courses from N5 to N1, as well as direct Kaiwa (Japanese conversation) sessions with native Japanese teachers.
- Free access to the Udemy online learning platform.
- Financial support for professional certification preparation and examination fees, along with special rewards for obtaining advanced certifications.
- Opportunities to become an Internal Trainer, with additional compensation for training activities.
- Opportunities to participate in workshops, seminars, networking, and knowledge-sharing sessions with leading experts in various fields.
V. Contact information
- Recruitment Department - Luvina Software Joint Stock Company
- Hotline: [protected info]
- Address: 4th Floor, Hoa Binh Building, 106 Hoang Quoc Viet Street, Hanoi, Vietnam