Senior Database AdministratorNAB Innovation Centre Vietnam

Tóm tắt công việc
ABOUT THE ROLE
Responsible for the ongoing management and delivery governance of one or more end-to-end Database Services, incorporating Strategy, Design, Run, Provisioning & Deployment, Transition & Change, Consumption, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management.
Support the service(s) across the organization
Identifies and addresses risks with the operation of the service
Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure
Contributes to the identification of issues / incidents / events that impact agreed service KPIs, SLA's, Service Health as well as any 3rd party Service Providers.
Responsible for the successful resolution of critical, high, medium and low problems
Provides technical support and direction across service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting
Responsible for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevant
Collaborate with Architects and Design Leads to ensure that projects are scoped in accordance with asset roadmaps and strategies
Collaborate with 3rd party service providers, project services and service management to ensure high quality and successful transition of all service(s) changes
Utilise appropriate forums and networks to identify opportunities to leverage asset portfolio capabilities
Ensure adequate communication, knowledge sharing and issue resolution across delivery and support teams
Ongoing Stakeholder Management & management of stakeholder expectations
Ensure appropriate capacity, risk and security monitoring, disaster recovery and business continuity plans are in place across the portfolio, any issues are to be identified and remediated appropriately
Implement and enforce appropriate data quality controls are in place across the portfolio
Another important part of the role is to perform On-Call support, where you will be remunerated accordingly and be part of a team
KEY CHALLENGES:
Effectively manage Service Providers to ensure service stability, service risks are managed effectively and ongoing service health maintained
Driving operational & technology change agenda to mature services in line with industry direction
Ensuring service change and service transition is executed flawlessly
Maintain systems at the required service level exceeding the expectations of our customers
1. Generous compensation and benefit package
Attractive salary and benefits
20-day annual leave and 7-day sick leave, etc.
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Sponsored certificates in both IT and banking/finance
Premium accounts on Udemy/A Cloud Guru/Coursera/LinkedIn, etc.
English learning with native teachers
3. Professional and engaging working environment
Hybrid working model and excellent work-life balance
Well-equipped & modern Agile office with fully-stocked pantry
Annual company trip and events
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
NAB is a place where colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.