Senior Expert, Business DesignNgân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)

Job PurposeThe job holder is responsible for design and manage effectively sales consulting models / processes on single channel/ Omni to meet the maximum needs of customersand optimize banking performance according to selected CVP by following activities:- Build a Omni sales strategy (selling model)- Design /improve selling consulting models/processes for each customer segment / sub-segment aligning with banking business strategies and goals- Manage and governance effectively and identify problems while implementing designed / improved models / processesKey AccountabilitiesBuild a Omni sales strategy (selling model):- Well understand Omni sales channel and be able to apply in designing, setting up, implementation, and managing business models / processes.Design / improve selling consulting models/processes for each customer segment / sub-segment aligning with banking business strategies and goals :1. Design / improve selling consulting models/processes:- Design / improve selling consulting models/processes for each customer segment / sub-segment aligning with banking business strategies and goals- Design process of receiving and managing customer leave- Design selling process in Omni channel/ single channel to get Business targets.- Design selling process for sales team in each segmentation according to approved selling and service model.- Make proposals to relevant departments to synchronize the adjustment of sales model / process with supportive tools / policies, etc.. (such as business programs,GCM feature development, reporting system, KPIs policy setting, etc..) to ensure operation, and performance tracking.2. Governing effectively and identify problems while implementing designed / improved models / processes (before handover to BAU)- Manage effectively input and output indicators of selling consulting models / processes- Collaborate with stakeholders (Sales Efficiency Management and Business Productivity, Regional Business Development, etc..) identify problems arising from data(reported data; observation, customer interviewing, sales force, etc..) for in time and effective solutions- Coordinate with stakeholders for effective communication, implement directions, support to respond to questions related to model / process designs.3. Coordinate with DO in developing digital channels for individual customers, offer requests and relevant information for the DO to develop and implement digitalchannel effectively.- Set development requirements for the DO to ensure a seamless customer experience at all bank interaction points.- Coordinate with the DO to increase awareness of customers, channels, units, and consulting forces on the developed features in digital channel4. Resource management and development- Maintain working rhythm through applying Agile work culture,Coporate culture:- Ensure consistent understanding and application of organizational cultural values, behavioral standardsPerform other tasks assigned by the Director, Business Design, Senior Director Business Development