Senior IT Operator (T24/Corebanking) - TA171

Provide technical advice, support to the Support Teams and customer that using T24
Troubleshoot and resolve issues within a timely manner against SLA requirements.
Identify issues, solutions, and technical requirements to both technical and non-technical teams.
Responsible for the performance, integrity, and security of application
Participate in the dedicated projects at a given time, fulfill project requirements in a timely and good-quality manner
Keeping management informed of trouble spots in advance before major problems occur and proposing cost-effective solutions.
Consult, support end-Users, business units with incidents/requests regarding customizations/modifications which has been implemented.
Work closely with the System Analyst and Architect Teams to assist in Application related duties
Follow Operation process and other related process within VPBank.
Provide internal training, guidelines for other members in the Department/team about capabilities of new technology/systems
Other assignments assigned by CIO, Head of Center/Department or project Management (in project scope)