Senior manager, User Operations-VietnamCÔNG TY TNHH CHUYỂN PHÁT NHANH LAZADA VIỆT NAM

Background:
This position reports with dual solid lines, one line to the Homepage Operations and another to the Country UPO Leaders.
Job Scope:
UPO leaders:
Communication and Coordination: Establish and maintain efficient collaboration channels between the regional user operation teams and country management and key teams, ensuring smooth information transfer and strategy alignment
Strategy Implementation: Collaborate with the regional user operation team to support and oversee their work implementation at the country level. Regularly assess the execution status of country user product and operation teams to ensure that strategies and action plans are effectively implemented and achieve the anticipated results.
Localized Strategy Development:Work with the Commercial Team to develop user operation strategies tailored to local market needs, enhancing user experience and satisfaction. Promote and execute localized strategies and solutions on a country/or by region scale, ensuring they align closely with market dynamics and user needs.
Data Analysis and Optimization: Monitor and analyze user data to make data-driven operational decisions. Identify bottlenecks and issues in the operation process, proposing improvement plans and optimization suggestions.
Leading Team and Team Management: Lead and guide the country user operation team, providing professional support and resources, enhancing overall team efficiency.
Homepage Operations:
Liaise with internal stakeholders across markets, to introduce Homepage & Recommendation operation frameworks, understand & integrate local business strategies; and get a clear understanding on the opportunities of each market.