Job Purpose
Implement / coordinate the implementation of activities of Product và Solution department of the Division:
Product/ Solution/ Journey design, embedded with customer experience required
Product/ Solution/ Journey policy và guidelines
Provision of training knowledge on Product/ Solution/ Journey
Other tasks assigned by line manager/Head of department
Key Accountabilities (1)
1. Implementing/coordinating the development and administration of policies related to customers, receiving legal and policy information documents from internal departments/state agencies and assessing impacts on policies/products/solutions/packages/business programs of the Division. Develop, adjust and standardize the policies/products/solutions/packages/business programs of the Division in accordance with the law and Techcombank's policies.
Conduct/co-ordinate feasibility assessment and ideation, development planning, testing, deployment and management of policies/products/solutions/business program và campaign
Implementation/coordination of design, adjustment of operation/service processes, improvement and automation of processes, management of the customer experience process according to the customer journey or each product process /products/solutions/Biz Pro/campaign...
Key Accountabilities (2)
4. Implementing/coordinating the development of a pricing policy framework/pricing policy for products/solutions/package or business customers
Implement/coordinate performance and portfolio management from the perspective of customer journey/product/Biz Pro/campaign/solution...
Participate in projects related to building and managing customer journeys / building products / product packages / Biz Pro / campaigns / solutions...
Participate in training programs to improve capacity and skills
Other tasks assigned by management
Success Profile - Qualification and Experiences
- Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
Priority to have a master's degree or higher
Minimum 5 years working experience in banking/finance/credit/marketing with:
Understanding of solutions to improve performance of CIBG (resource, system, operations, risk management)
Understanding of banking activities
Understanding of strategy, business model, CVP
Mimimum TOEIC 550 or equivalent
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