Mô tả công việc
As part of our global IT operations, you will play a critical role in delivering hands-on technical support, ensuring high service quality, maintaining AV and endpoint systems, and supporting VIP users in a fast-paced, multicultural environment. You'll be responsible for managing daily IT operations, executing device lifecycle tasks, and acting as the first point of contact for onsite IT needs.
Key Responsibilities
• Provide onsite end-user support for desktops, laptops, mobile devices (iOS/Android), tablets, and RF equipment.
• Perform IMAC activities (Installs, Moves, Adds, Changes) and hardware replacements across a range of devices and peripherals.
• Deliver white-glove support for VIP users, including executives, with discretion and urgency.
• Maintain and troubleshoot AV/conference room technologies, respond to walk-up support needs, and resolve urgent technical issues.
• Execute depot services including device imaging, configuration, inventory tagging, asset lifecycle tracking, and shipment coordination.
• Support onboarding and offboarding processes in coordination with IT, HR, and Security - including provisioning and deprovisioning access in systems like Active Directory, Microsoft Entra (Azure AD), and HRMS platforms.
• Track and resolve incidents through ServiceNow, maintaining SLA adherence and accurate documentation.
• Participate in patching, software deployments, and compliance initiatives to ensure endpoint health and security standards.
• Collaborate across global teams and contribute to the creation and maintenance of Standard Operating Procedures (SOPs).
Yêu cầu
• 6-10 years of experience in onsite IT support or end-user computing roles.
• Proficient in Windows, macOS, iOS, and Android platforms.
• Hands-on experience with AV systems, VoIP technologies, printers, and hardware diagnostics.
• Working knowledge of ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM platforms (e.g., Ivanti).
• Basic understanding of networking principles and tools (Cisco/Meraki experience is a plus).
• Strong attention to detail, with a customer-first mindset and ability to work independently.
• Familiarity with ITIL practices and IT asset management.
• Excellent communication and interpersonal skills, especially in multicultural settings.
• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional are strongly preferred.
• Prior experience supporting VIPs or senior executives is highly desirable for senior roles.
Quyền lợi
Opportunities for growth and upskilling in advanced technologies and IT service practices.
Be part of a global IT team supporting mission-critical operations.
Work in a collaborative, fast-paced environment that values technical excellence and service quality.
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Từ 230 triệu VNĐ
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