senior Retail Manager
Công Ty Cổ Phần Thời trang và Mỹ phẩm Duy Anh - DAFCĐịa điểm làm việc: Hà Nội
Hết hạn: 22/05/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Cạnh tranh
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 5 năm
Mô tả công việc
Mô tả Công việc
1. Drive sustainable Sales growth for assigned nationwide fashion retail locations
- Monitor and report sales figures, customer metrics on a daily, monthly, and quarterly basis.
- Take full responsibility for the profit and loss (P&L) of the assigned stores.
- Role-model and champion excellent luxury customer service culture across stores, making
proposals to enhance the retention of existing customers and develop potential new customer
bases
- Collaborate with departments such as Product Merchandizing, Brand Marketing and Clientele
Developments to devise sales strategy and plans, propose, and implement action plans to
improve sales and profitability across luxury store locations nationwide
2. Manage effective Merchandise & Inventory Management in the stores
- Inspect and monitor to ensure that stores conduct monthly inventory checks according to
company regulations
- Optimize product displays to meet brand visual merchandizing standards and enhance product
presentation
- Manage and control all aspects of inventory management, ensuring compliance with procedures
and guidelines to achieve target stock levels and minimize losses
- Ensure proper storage and rational arrangement of goods in the BOH (Back of House) in
partnership with Operations Manager
- Participate in planning merchandise purchases based on deep understanding about customer
demands and trends
3. Lead Excellent Store Operations
- Collaborate with Operations Manager to execute excellent Store operational standards
- Conduct frequent evaluations and coaching sessions to ensure staff conducts, service behaviors
and store images align with company and brand regulations
- Ensure stores adhere to BOH procedures and rules according to brand standards and company
regulations
- Ensure Store Managers/ Retail Managers implement and execute daily, weekly, and monthly
operational checklists.
- Ensure excellent Visual Merchandizing execution on the floor following both DAFC and brand
standards
- Lead after sales services to meet luxury services standards
- Collaborate with the management of the shopping center for key activities implementation on the
floor
- Monitor and supervise store compliance with regulations related to hygiene and occupational
safety. Check the necessary supplies (tea, snacks, sweets, etc.) to serve VIC customers
4. Lead and Develop Sales and VM team
- Develop highly engaged, customer-centric and result-oriented sales team
- Recruit, train and develop a strong and sustainable talent pools
- Set performance objective, KPIs and career development plans for sales team
- Build best practice sharing culture, promote and recognize key talents in the team
- Propose sales commission and incentive schemes to motivate store teams to achieve the budget
- Develop training programs including service behaviors, selling skills and soft skills in partnership
with Learning and Development team to elevate excellent customers engagement on the floor
- Provide product knowledge training in partnership with Brand principals
- Provide management skills training for the store management team
5. Other Responsibilities
- Coordinate with the Inventory Management and Store Compliance teams to conduct proper store
audits following company regulations
- Proactively monitor and survey retail market trends, competitions to provide prompt commercial
and sales plan
- Participate in new project development where appropriate like introducing new brands, building
new stores or renovate existing stores
- Actively contribute new ideas, initinitatives and closely collaborate with and support Centralized
and Brand Marketing departments to implement Marketing activities to drive sales and customer
services (new customer expansion, existing customer retention, silent customers waking up)
1. Drive sustainable Sales growth for assigned nationwide fashion retail locations
- Monitor and report sales figures, customer metrics on a daily, monthly, and quarterly basis.
- Take full responsibility for the profit and loss (P&L) of the assigned stores.
- Role-model and champion excellent luxury customer service culture across stores, making
proposals to enhance the retention of existing customers and develop potential new customer
bases
- Collaborate with departments such as Product Merchandizing, Brand Marketing and Clientele
Developments to devise sales strategy and plans, propose, and implement action plans to
improve sales and profitability across luxury store locations nationwide
2. Manage effective Merchandise & Inventory Management in the stores
- Inspect and monitor to ensure that stores conduct monthly inventory checks according to
company regulations
- Optimize product displays to meet brand visual merchandizing standards and enhance product
presentation
- Manage and control all aspects of inventory management, ensuring compliance with procedures
and guidelines to achieve target stock levels and minimize losses
- Ensure proper storage and rational arrangement of goods in the BOH (Back of House) in
partnership with Operations Manager
- Participate in planning merchandise purchases based on deep understanding about customer
demands and trends
3. Lead Excellent Store Operations
- Collaborate with Operations Manager to execute excellent Store operational standards
- Conduct frequent evaluations and coaching sessions to ensure staff conducts, service behaviors
and store images align with company and brand regulations
- Ensure stores adhere to BOH procedures and rules according to brand standards and company
regulations
- Ensure Store Managers/ Retail Managers implement and execute daily, weekly, and monthly
operational checklists.
- Ensure excellent Visual Merchandizing execution on the floor following both DAFC and brand
standards
- Lead after sales services to meet luxury services standards
- Collaborate with the management of the shopping center for key activities implementation on the
floor
- Monitor and supervise store compliance with regulations related to hygiene and occupational
safety. Check the necessary supplies (tea, snacks, sweets, etc.) to serve VIC customers
4. Lead and Develop Sales and VM team
- Develop highly engaged, customer-centric and result-oriented sales team
- Recruit, train and develop a strong and sustainable talent pools
- Set performance objective, KPIs and career development plans for sales team
- Build best practice sharing culture, promote and recognize key talents in the team
- Propose sales commission and incentive schemes to motivate store teams to achieve the budget
- Develop training programs including service behaviors, selling skills and soft skills in partnership
with Learning and Development team to elevate excellent customers engagement on the floor
- Provide product knowledge training in partnership with Brand principals
- Provide management skills training for the store management team
5. Other Responsibilities
- Coordinate with the Inventory Management and Store Compliance teams to conduct proper store
audits following company regulations
- Proactively monitor and survey retail market trends, competitions to provide prompt commercial
and sales plan
- Participate in new project development where appropriate like introducing new brands, building
new stores or renovate existing stores
- Actively contribute new ideas, initinitatives and closely collaborate with and support Centralized
and Brand Marketing departments to implement Marketing activities to drive sales and customer
services (new customer expansion, existing customer retention, silent customers waking up)
Yêu cầu công việc
Yêu Cầu Công Việc
1. Education
- Holds a degree from University or higher in a relevant field
2. Knowledge
- Possesses extensive knowledge and experience in the retail sector especially in fashion and
shopping centers
3. Experience
- Has a minimum of 5 years of experience in a simiar role, focusing on Retail Management and
Brand Management. Prioritizes experiences in industries such as Fashion, Cosmetics, and
Jewelry.
4. Skills and Capabilities
- Demonstrates strong managerial skills, adept at coordinating, organizing work systematically,
and ensuring efficiency
- Exhibits strong leadership skills in driving business, customer development, problem-solving and
negotiation with relevant business stakeholders
- Obsessed with excellent customer experiences on the floor
- Highly attentive to details to meet luxury standards of service and customer engagement
- Excellent in communication and interpersonal skills
- Possesses excellent English communication skills
- Passion for training and developing staffs at various levels
- Be creative in new ideas and initiatives to drive excellent luxury services on the floor
- Be willing to work in shifts - Weekdays and Weekends
1. Education
- Holds a degree from University or higher in a relevant field
2. Knowledge
- Possesses extensive knowledge and experience in the retail sector especially in fashion and
shopping centers
3. Experience
- Has a minimum of 5 years of experience in a simiar role, focusing on Retail Management and
Brand Management. Prioritizes experiences in industries such as Fashion, Cosmetics, and
Jewelry.
4. Skills and Capabilities
- Demonstrates strong managerial skills, adept at coordinating, organizing work systematically,
and ensuring efficiency
- Exhibits strong leadership skills in driving business, customer development, problem-solving and
negotiation with relevant business stakeholders
- Obsessed with excellent customer experiences on the floor
- Highly attentive to details to meet luxury standards of service and customer engagement
- Excellent in communication and interpersonal skills
- Possesses excellent English communication skills
- Passion for training and developing staffs at various levels
- Be creative in new ideas and initiatives to drive excellent luxury services on the floor
- Be willing to work in shifts - Weekdays and Weekends
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Nộp hồ sơ liên hệ
Công Ty Cổ Phần Thời trang và Mỹ phẩm Duy Anh - DAFC
Giới thiệu công ty
Xem trang công ty
Công ty thời trang và mỹ phẩm Duy Anh- DAFC thành lập vào năm 2005 và là một nhà phân phối thời trang cao cấp hàng đầu tại Việt Nam với các nhãn hiệu Bally đến từ Thụy Sỹ (vào Việt Nam từ tháng 7/2005) và Salvatore Ferragamo đến từ Ý (tháng 12/2005), Burberry từ Anh (tháng 8/2007), Cartier, Rolex, Tudor, BVLGARI (tháng 12/2010), Paul & Shark (2015), Tumi (chuyển giao từ ACFC sang DAFC 2016), cửa hàng đa thương hiệu cao cấp Jacqueline và tầm trung RESA (12/2016), Dolce & Gabbana (1/2017), Giuseppe Zanotti (6/2017)...
Quy mô công ty
Từ 101 - 500 nhân viên
Việc làm tương tự
Công Ty Cổ Phần Đầu Tư Và Dịch Vụ Newland Travel
12tr - 15tr
31/05/2024
Hà Nội
CÔNG TY CỔ PHẦN CRC SPORTS (VIỆT NAM)
Cạnh tranh
31/05/2024
Hà Nội
CÔNG TY CỔ PHẦN CRC SPORTS (VIỆT NAM)
Cạnh tranh
15/05/2024
Hà Nội
Công ty TNHH Tuiss Việt Nam
7 - 15 triệu
09/06/2024
Hà Nội, Hồ Chí Minh, An Giang
Công ty TNHH Thương mại và dịch vụ Vietmart Hà Nội
9 - 15 triệu
24/05/2024
Hà Nội
Viện nghiên cứu Năng lượng và Y học Tái Tạo
10 - 15 triệu VNĐ
18/05/2024
Hà Nội
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.