Senior System Engineer

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Position Summary
We are looking for a Senior System & Infrastructure Engineer to operate and improve our VMware, server, and enterprise Storage/SAN environments.
The engineer will act as an L3 escalation point, participate in the scheduled On-Call rotation, and may temporarily support shift operations when required due to staffing needs.
Scope of work:
• Monitor, operate, and troubleshoot VMware ESXi, vCenter, Windows/Linux servers, and enterprise Storage/SAN systems.
• Handle L3 incidents escalated by L2 engineers.
• Perform incident recovery, root cause analysis, and problem management.
• Prepare implementation, validation and rollback plans for infrastructure changes.
• Monitor system availability, capacity, performance, and hardware health.
• Perform approved patching, upgrades, and preventive maintenance.
• Maintain physical servers and infrastructure hardware, including HPE and Dell systems.
• Coordinate with vendors for hardware failures and complex technical issues.
• Maintain SOPs, system inventory, troubleshooting guides, and known-error records.
• Guide L2 engineers on routine checks, evidence collection, and escalation.
• Participate in the rotating L3 On-Call schedule.
• Support operational improvement and infrastructure automation initiatives.