Position Summary
The Service & Application Engineer is responsible for providing technical support, application training, installation, calibration, troubleshooting, and repair for Hexagon MI measurement systems-including CMMs, Vision systems, and other metrology equipment.
This position will primarily focus on providing service support to Chinese customers in Vietnam.
The role also supports
technical sales activities with demonstrations, application studies, and customer training, ensuring high customer satisfaction and contributing to business growth.
Key Responsibilities
1. Installation, Calibration & Maintenance
• Install, set up, and configure CMM, Vision, and metrology systems at customer sites.
• Conduct pre-installation site surveys to assess environmental, power, and space requirements.
• Perform calibration, verification, and testing according to Hexagon MI standards.
• Carry out preventive and corrective maintenance, including component replacement.
2. Troubleshooting & Technical Support
• Diagnose hardware, software, performance, and measurement accuracy issues.
• Conduct root-cause analysis and provide corrective action solutions.
• Provide remote technical support.
• Maintain accurate service documentation and reports.
3. Application Engineering & Customer Training
• Conduct training on metrology software and machine operations.
• Prepare demos, application studies, and training modules.
• Provide CMM and Vision programming training.
4. Customer Engagement & Technical Sales Support
• Support sales with demos, trials, and technical presentations.
• Assist with customized contract inspection programs.
• Maintain strong customer service and support.