service & Application Engineer

Core duties and responsibilities include the following:
• Provide optimum service support for customers through phone, personal visits, etc;
• Identify problems and record solutions for reference purposes;
• Investigate and troubleshoot product service issues;
• Effectively provide technical, application, & engineering support on relevant product group (current & new) to prospective clients as well as internal clients (such as Sales, Service and Production departments);
• Develop and provide technical training modules to ensure the defined technical competency of the Sales and Service departments on the relevant product group;
• Manage relevant documentation (technical / engineering data, catalogues, standards, relevant accessories, competitor comparison information, success stories, etc.) and provide Ad-hoc reporting for relevant product group;
• Act as point of contact between SEW-EUDODRIVE worldwide offices for the relevant product group;
• Support in trade shows and seminars for external clients and assist in preparation of marketing material. (Brochures, catalogues, etc.);
• Develop new opportunities through reviewing industry trends, application knowledge and understanding of various industries requirement in the market; and
• Actively monitor and support to achieve the company's yearly sales target for the relevant product group.