Service Assistant (German speaking)Công ty Cổ phần dịch vụ SPS
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Đầu tư, Thư ký - Trợ lý, Hành chính - Văn phòng, Sản xuất / Vận hành sản xuất, Giao Dịch Khách Hàng, Ngân hàng/ Tài Chính
Thu nhập: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 22/11/2024
Hạn nộp: 22/12/2024
Mô tả công việc
Mô tả Công việc
Principle duties: Candidates must have experience managing and optimizing live chat or call center operations, ideally within the telecommunications industry, with a demonstrated ability to improve customer service delivery and operational efficiency through these channels
Responsibilities:
1. Project management
Support Service Manager in new project implementation
In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
Analyze projects errors on daily basis in order to have quick actions to improve project quality
Gain sufficient project requirements and transfer the knowledge to related people through training
Support/update project specification/business rules to relevant staffs/operators
2. Others
Support Service Manager on daily tasks
Backup for Service Manager or other Service Assistants when needed
Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
Escalate to higher management for anything that is beyond authority or poses risks to the projects
Support Service Manager in new project implementation
In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
Analyze projects errors on daily basis in order to have quick actions to improve project quality
Gain sufficient project requirements and transfer the knowledge to related people through training
Support/update project specification/business rules to relevant staffs/operators
Support Service Manager on daily tasks
Backup for Service Manager or other Service Assistants when needed
Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
Escalate to higher management for anything that is beyond authority or poses risks to the projects
Principle duties: Candidates must have experience managing and optimizing live chat or call center operations, ideally within the telecommunications industry, with a demonstrated ability to improve customer service delivery and operational efficiency through these channels
Responsibilities:
1. Project management
Support Service Manager in new project implementation
In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
Analyze projects errors on daily basis in order to have quick actions to improve project quality
Gain sufficient project requirements and transfer the knowledge to related people through training
Support/update project specification/business rules to relevant staffs/operators
2. Others
Support Service Manager on daily tasks
Backup for Service Manager or other Service Assistants when needed
Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
Escalate to higher management for anything that is beyond authority or poses risks to the projects
Support Service Manager in new project implementation
In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
Analyze projects errors on daily basis in order to have quick actions to improve project quality
Gain sufficient project requirements and transfer the knowledge to related people through training
Support/update project specification/business rules to relevant staffs/operators
Support Service Manager on daily tasks
Backup for Service Manager or other Service Assistants when needed
Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
Escalate to higher management for anything that is beyond authority or poses risks to the projects
Yêu cầu
Yêu Cầu Công Việc
*** Education:
College degree
Good at German.
*** Technical skills and experience:
At least 1 year of working experience as related position
Understanding of company business
Knowledge of IT is a plus
MS Office (Word, Excel, PowerPoint)
*** Soft-skills:
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
Customer centric mindset
Negotiation skill
Problem solving
Communication and interpersonal skills.
Planning and analytical skill
Team working skill
*** Attribute:
Strong multi-tasking abilities
Good team player
Hardworking
Innovation and creativity
Notes: "By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."
*** Education:
College degree
Good at German.
*** Technical skills and experience:
At least 1 year of working experience as related position
Understanding of company business
Knowledge of IT is a plus
MS Office (Word, Excel, PowerPoint)
*** Soft-skills:
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
Customer centric mindset
Negotiation skill
Problem solving
Communication and interpersonal skills.
Planning and analytical skill
Team working skill
*** Attribute:
Strong multi-tasking abilities
Good team player
Hardworking
Innovation and creativity
Notes: "By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
CLB thể thao
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
CLB thể thao
Thông tin khác
Địa điểm làm việc
Hồ Chí Minh
Tòa nhà Saigon ICT, CVPM Quang Trung, Q. 12
Hồ Chí Minh
Tòa nhà Saigon ICT, CVPM Quang Trung, Q. 12
Giới thiệu công ty
Công ty Cổ phần dịch vụ SPS việc làm
Số 177 Trung Kính, Yên Hòa, Cầu Giấy, Hà Nội
Quy mô: Từ 26 - 100 nhân viên
Việc làm tương tự
THƯ KÝ PHÒNG VẬN HÀNH
Công ty TNHH Xử Lý Chất Thải Công Nghiệp Và Tư Vấn Môi Trường Văn Lang
Thương lượng
Hồ Chí Minh
19/12/2024
Thư ký Pháp lý
Công Ty TNHH Tổng Công Ty Dệt May Miền Nam - Vinatex
Thỏa thuận
Hồ Chí Minh
29/12/2024
Thư ký Buồng phòng
CHI NHÁNH CÔNG TY TNHH NHẬT HẠ- KHÁCH SẠN NHẬT HẠ L'OPERA
7,5 Tr - 10 Tr VND
Hồ Chí Minh
30/11/2024
Vị trí Service Assistant (German speaking) do công ty Công ty Cổ phần dịch vụ SPS tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Service Assistant (German speaking) hoặc công ty Công ty Cổ phần dịch vụ SPS ở các link phía trên
Giới thiệu công ty
Công ty Cổ phần dịch vụ SPS việc làm
Số 177 Trung Kính, Yên Hòa, Cầu Giấy, Hà Nội
Quy mô: Từ 26 - 100 nhân viên