Service Delivery Manager (Open for expat)TOG Recruitment
Hình thức: Toàn thời gian
Ngày đăng: 18/06/2024
Hạn nộp: 18/07/2024
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Mô tả công việc
Tóm tắt công việc
For one of our clients, TOG recruitment is looking for a Service Delivery Manager to work in Ho Chi Minh City. As such, you always will be working with the latest proven technologies in a state of the art office with an open environment. Our client is an IT Staffing company specializing in software and application development. They provide technology services that digitally transform their partners and generate business value. They are a Microsoft Gold Partner and are ISO 27001:2013 certified. They offer a comprehensive range of services, including staffing and technology consulting, software engineering, and ongoing support. They fully embrace the Agile software engineering principles and use SCRUM to manage projects. Their multidisciplinary expertise enables them to deliver innovative solutions that help their partners achieve their goals.
Play a vital role in enhancing the user experience by ensuring exceptional service delivery that meets and exceeds the expectations of both customers and their stakeholders. Utilize your leadership, interpersonal, and problem-solving skills to excel in this role.
• Monitor and manage support, IT service desk, and support functions to optimize service
• Maintain high performance levels for service-related processes and implement improvements
• Deal with critical incidents, coordinate with resolution parties, and facilitate post-incident reviews
• Establish systems, procedures, and methodologies to support outstanding service delivery
• Maintain excellent relationships with resources and stakeholders. Identify customer issues and needs
• Track key performance indicators (KPIs)
• Hire resources, evaluate the technical, soft skill knowledge and culture fit
• Collaborate with HR to recruit and onboard staff
• Assess team members' skills and align them with service/ team needs
• Project management (Appdev team / iDevCare framework applications)
• Stakeholder reporting
For one of our clients, TOG recruitment is looking for a Service Delivery Manager to work in Ho Chi Minh City. As such, you always will be working with the latest proven technologies in a state of the art office with an open environment. Our client is an IT Staffing company specializing in software and application development. They provide technology services that digitally transform their partners and generate business value. They are a Microsoft Gold Partner and are ISO 27001:2013 certified. They offer a comprehensive range of services, including staffing and technology consulting, software engineering, and ongoing support. They fully embrace the Agile software engineering principles and use SCRUM to manage projects. Their multidisciplinary expertise enables them to deliver innovative solutions that help their partners achieve their goals.
Play a vital role in enhancing the user experience by ensuring exceptional service delivery that meets and exceeds the expectations of both customers and their stakeholders. Utilize your leadership, interpersonal, and problem-solving skills to excel in this role.
• Monitor and manage support, IT service desk, and support functions to optimize service
• Maintain high performance levels for service-related processes and implement improvements
• Deal with critical incidents, coordinate with resolution parties, and facilitate post-incident reviews
• Establish systems, procedures, and methodologies to support outstanding service delivery
• Maintain excellent relationships with resources and stakeholders. Identify customer issues and needs
• Track key performance indicators (KPIs)
• Hire resources, evaluate the technical, soft skill knowledge and culture fit
• Collaborate with HR to recruit and onboard staff
• Assess team members' skills and align them with service/ team needs
• Project management (Appdev team / iDevCare framework applications)
• Stakeholder reporting
Yêu cầu
• Bachelor's degree in computer science or a similar area of study is typically desired.
• Proven experience as a Service Delivery Manager or similar role.
• Expertise in IT service delivery management.
• Technical experience and prior experience managing technical teams.
• Ability to manage and lead teams
• Strong understanding of service delivery processes and procedures
• Excellent leadership and customer management skills
• Strong problem-solving abilities
• Excellent verbal, written communication and presentation skills.
• Good resource planning skills.
• Proficiency in data analysis and reporting
Benefits
• Working hours from Monday to Friday (40 hours per week).
• Entertaining area with E-sports, Soccer table and a pantry of free supplies & beverage.
• Extra free lunch/snacks/fruits every day.
• Technical Training supporting packages.
• An international working environment with open-minded culture, friendly colleagues and supportive team leaders
• Proven experience as a Service Delivery Manager or similar role.
• Expertise in IT service delivery management.
• Technical experience and prior experience managing technical teams.
• Ability to manage and lead teams
• Strong understanding of service delivery processes and procedures
• Excellent leadership and customer management skills
• Strong problem-solving abilities
• Excellent verbal, written communication and presentation skills.
• Good resource planning skills.
• Proficiency in data analysis and reporting
Benefits
• Working hours from Monday to Friday (40 hours per week).
• Entertaining area with E-sports, Soccer table and a pantry of free supplies & beverage.
• Extra free lunch/snacks/fruits every day.
• Technical Training supporting packages.
• An international working environment with open-minded culture, friendly colleagues and supportive team leaders
Thông tin khác
C#
Java
MS Azure
Microservices
Java
MS Azure
Microservices
Giới thiệu công ty
TOG Recruitment
38A Le Van Huan, Ward 13, Tan Binh District, HCMC
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Vị trí Service Delivery Manager (Open for expat) do công ty TOG Recruitment tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa Thuận, tìm thêm việc làm về Service Delivery Manager (Open for expat) hoặc công ty TOG Recruitment ở các link phía trên
Giới thiệu công ty
TOG Recruitment
38A Le Van Huan, Ward 13, Tan Binh District, HCMC