Position Summary
This is a full-time, on-site role for
Service Engineer -
Compressor based in Hanoi, Vietnam.
The Service
Engineer is responsible for after-sales service execution, including installation, commissioning, maintenance, and troubleshooting of compressor systems to ensure reliability, performance, and customer satisfaction.
KPIs
Equipment uptime and reliability
Response time and service quality
Customer satisfaction
Service revenue contribution (parts, contracts, upgrades)
Responsibilities
Installation &
Commissioning
:
Perform installation and start-up of compressor systems and related equipment
Ensure proper system setup, alignment, and operational readiness
Conduct system testing and commissioning to meet performance requirements
Maintenance &
Troubleshooting
Perform preventive maintenance and inspections
Diagnose faults and carry out repair activities
Troubleshoot mechanical, electrical, and control issues
Minimize customer downtime and ensure system reliability
Customer Support &
Training
Provide on-site technical support and guidance
Train customers on operation and maintenance procedures
Respond to service calls and emergency breakdowns
Service
Business DevelopmentIdentify opportunities for: Spare parts, Service contracts, System upgrades and retrofits
Recommend solutions to improve system efficiency and performance
Documentation &
Reporting
Complete service reports and maintenance records
Provide feedback on recurring issues and product performance
Ensure compliance with safety and company standards
Other responsibilities
: as assigned or required.
Key Requirements
Bachelor's degree in Mechanical / Electrical / Mechatronics Engineering
1-5 years' experience in compressor or industrial equipment service
Strong hands-on troubleshooting and repair skills
Knowledge of compressor operation, maintenance