Service Engineer

Mô tả công việc
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Minimum 1-year relevant working experience In Vitro Diagnostics (IVD) field. Candidates from other industries will not be considered.
Key Job Purpose :
To execute field service activities to get higher customer satisfaction under Service Supervisor's supervision.
To assist Service Manager/ Supervisor/Team Leader in making plan and supervise field service activities under Service plan.
Summary of Functional Duties & Responsibilities :
• To support Managers/Supervisor/Team Leader to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
• To read, update and follow company's standard operating procedures and guidelines in daily work.
• To support Managers/Supervisor/Team Leader to make, review and improved standard operating procedures and guidelines.
• To execute activities to achieve PM contract target and Service KPI
• To make technical/ application documents required for customer service and edit to improve under manager/supervisor's instruction.
• To collect market & customer information, feedback to sales department or Managers/Supervisor/Team Leader. Support to collect customer satisfaction level.
• To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.
• To join Service meeting & training according to Managers/Supervisor/Team Leader's instruction.
• To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
• To provide application, scientific and product information to customers and other departments in company.
• To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Managers/Supervisor/Team Leader's instruction.