Service Manager

1. Project management
Make sure new projects are implemented successfully, by:
- Coordinate with other relevant people/departments for project testing
- Gain sufficient project requirements and transfer the knowledge to related people through training
• Monitor project on a daily basis and make improvements/adjustments when needed
• Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction can be maintained and improved
2. General management
• Provide accurate and timely information for related departments when required
• Control account portfolio (quality, productivity) to meet the predefined targets by maintaining close supervision to the projects
• Continuously come up with improvement ideas for all projects to reduce processing time and enhance cost-efficiency
• Other tasks assigned by Supervisor