Service Senior Staff (Dealer Operation Improvement - Open for Fresh) - Ha Noi

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Responsibilities:
1. Dealer Operation Improvement (70%)
• Support Improvement activities for priority dealers, focusing on 5S, productivity, service KPIs, customer satisfaction, and dealer staff skills.
• Conduct on-site observations, identify operational issues, and propose practical improvement solutions under the Manager's guidance.
• Assist in standardizing Improvement processes, providing training, and following up on improvement activities at dealers.
2. Field Activities (20%)
• Monitor the service performance, operational quality, customer satisfaction, and promotion activities of assigned dealers.
• Coordinate with dealers and relevant internal departments, and support training activities for dealer staff.
3. Reporting and Other Tasks (10%)
• Collect and update performance data; prepare weekly, monthly, quarterly, and annual reports; and perform other tasks assigned by the Manager.