About the Company
ServiceNow is a global cloud platform that has a range of services dedicated to help meeting your Service Management needs. SCC has used ServiceNow to run its business since 2014. Our customer-first approach to Enterprise Service Management (ESM) ensures our customers get a high-quality service delivered on best-of breed technology, supporting the whole business from Customer Support, to HR, to IT and beyond.
About the Role The ServiceNow Developer help solve problems with a complete end-to-end solution in a fast-paced, agile environment, from implementation and managed systems administration, to consultancy, technical extensions and integrations. The Developer will build solutions within the ServiceNow platform that will directly impact the client's mission by modernizing and automating various customer processes. Learning new tools and techniques and identifying needed system improvements are part of the role.
So is also using the Agile life cycle to work with the development team on developing and configuring ServiceNow applications and solutions to implement system stakeholder requirements.
Responsibilities
Responsible for some aspects of the lifecycle of the ServiceNow platform, including implementation, configuration, and ongoing support.
Responsible for troubleshooting and resolving issues within the ServiceNow platform.
Responsible for developing and maintaining integrations between the ServiceNow platform and external systems.
Responsible for monitoring and managing platform upgrades, development, QA, and production environments.
Responsible in creating and configuring tables, forms, lists, reports, workflow editor, email notifications, and managing data under ServiceNow support & administration
Responsible for implementation, testing, and deployment of technical solutions
Engaging in testing activities
Assisting scrum team in estimating level of effort
Assisting more junior members of the team on a daily basis
Required Skills
Having at least 2 years of overall IT experience which includes implementation of ServiceNow.
Having ServiceNow System Administrator Certification
Certified Application Developer
Worked on projects including Implementation, Upgrade, and On-going Support.
Experience in configuring and implementing ServiceNow solution for the client.
Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
Proactive, hungry for learning and practicing Teamwork behaviour
A logical, analytical, and creative approach to problem
Good ability to self-study and research new technologies
Being able to communicate in English
Preferred Skills
Desirable
Knowledge of CSM, ITAM
ServiceNow Certifications and accreditations
Experience in Software Development Lifecycle and methodologies such as Scrum and Agile
Key developers of projects
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