Mô tả công việc
Work directly with Japanese business users to gather, clarify, and analyze ITSM requirements.
Lead requirement workshops for Incident, Problem, Change, Request, CMDB, and related ITSM processes.
Produce Basic Design (BD) and Detail Design (DD) documents for ServiceNow ITSM solutions.
Translate customer business requirements into clear functional specifications for technical teams.
Validate solution design to ensure alignment with ITIL and ServiceNow best practices.
Support UAT planning, issue clarification, and functional verification with end users.
Coordinate onsite with customer stakeholders to maintain smooth communication and project progress.
Yêu cầu
1+ years of experience working with ITSM domain (Incident/Problem/Change/Request; ITIL processes).
Hands-on experience creating BD/DD design documents for enterprise ITSM systems (ServiceNow preferred).
Strong Japanese communication skills (N2, N3) for both verbal and written interactions.
Experience working directly with Japanese clients or in Japan-based IT projects.
Solid understanding of ITIL fundamentals.
Ability to work onsite and collaborate effectively with customer teams and internal teams.
Preferred Qualifications:
ServiceNow certifications (CSA, CIS-ITSM) are a strong plus.
Experience in Agile/SCRUM environments.
Familiarity with ServiceNow capabilities, limitations, and configuration flow.
Quyền lợi
Probation period 2 months with 100% official salary.
Performance review twice a year (April and October) and 13th month salary.
Holiday bonus 1,000,000 VND for official employees on public holidays (international workers' day, national day, new year, lunar new year); 500,000 VND for probation employees.
Business performance bonus (for production teams) twice a year (January and July).
Social insurance contribution based on basic salary (5,007,600 VND).
Overtime payment in accordance with labor law.
Support for exam fees when attending skill training courses; 100% support for professional certification exam fees and instant rewards for certification achievements.
Seniority-based premium health insurance, maternity policy, and annual health check-up (once per year).
Employees with more than 1 year of service are eligible for 40% support of premium health insurance for one family member (optional).
Company benefits including birthday, christmas, sons' day, daughters' day, annual company trip, quarterly teambuilding, soft skills training, and english language improvement courses.
Opportunity for onsite assignments in Japan.
Working time from Monday to Friday, flexible check-in from 8-9 am, lunch break from 12-1 pm, check-out from 5-6 pm, overtime is not encouraged.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Check in-out linh hoạt
Thông tin chung
Nơi làm việc
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