SOC Engineer (Senior)

About ST Engineering Vietnam (VCC)
ST Engineering is a leading global technology, defense, and engineering conglomerate headquartered in Singapore. Established in 1997, the company has grown into a powerhouse, offering innovative solutions across aerospace, defense, urban solutions, and satellite communications. With a strong presence in over 50 cities worldwide, ST Engineering delivers cutting-edge technologies to industries such as aerospace, defense, and smart cities.
The company is committed to creating sustainable solutions that address both current and future challenges. Backed by a dedicated workforce, ST Engineering continues to lead in providing mission-critical systems and services to customers around the world.
Visit us at: [protected info]
Responsibilities
Service Delivery & Continuous Improvement
Ensure cybersecurity services are delivered in line with defined SLAs and KPIs.
Drive continuous improvement in SOC processes, tools, and service quality.
Collaborate with internal technical teams to support customer onboarding and ongoing operations.
Customer Engagement & Escalation Management
Serve as the senior escalation point for clients, ensuring timely and effective issue resolution.
Build trusted relationships with clients by understanding business objectives and aligning cybersecurity services accordingly.
Proactively manage customer risks and identify opportunities to enhance service value.
Reporting & Stakeholder Communication
Provide regular operational and risk updates to senior management.
Analyse incident trends, customer feedback, and service metrics to inform improvements.
Contribute insights to enhance SOC capabilities, tools, and service offerings.
Technical & Professional Requirements
Proven experience handling escalated security incidents in a SOC environment.
Strong working knowledge of SIEM platforms, threat intelligence, IDS/IPS, firewalls, and malware detection technologies.
Solid understanding of cybersecurity frameworks and standards, including MITRE ATT&CK and NIST.
Strong analytical, problem-solving, and decision-making skills with the ability to perform under pressure.
Willingness to work in a 24/7 SOC environment.
Requirements
Very strong English communication with multiple stakeholders
Minimum 5 years of experience in SOC cybersecurity service delivery.
Proficient hands-on experience with Security Consultant with multiple vendors of SOC Solution.
Professional certifications such as CISA, or CISM (optional).
Bachelor's degree in Cyber Security, Information Security, or a related discipline; a Master's degree is an advantage.
Why You'll Love Working Here
14 days Annual leaves + 3 Sick leaves
Private Health Insurance
Annual Salary Review
Performance Bonus
100% salary in probation period
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Company Events & Team Building