Software Deployment Engineer

Role Purpose
- ERP solution consultant & implementation.
- To deliver software system to customer by on-site and off-site working tasks. Working closely with analyst, designer, and sale department to satisfy customer requirements.
- To work on a daily basis with customers to provide suggestion, installation, and actual situation analysis. To provide customization and software maintenance services on most range of software solution and related peripheral products.
Maintaining the software systems once they are up and running.
Responsibilities
- Producing detailed specifications and writing the documents.
- Manage issue list & testing the product in controlled, real situations before going live.
- Preparation of training manuals for users and project related documents for delivery.
- To ensure all test cases, diagnostic programs and relevant technical information are operational and accuracy
- To drive project implementation, quality and ensure delivery on-time and between budget
- Identify through the user explanation, areas of known error problems, and advice Team Leader/Manager of unfamiliar problems receive prompt attention.
- Maintain a productive and harmonious relationship with the customer and internally in order to enhance Fujitsu's image.
- Maintain contract with customer operation staff ensures actual or potential problem areas are identified to his/her manager.
- Assist in guiding less experienced engineers in the clearance of difficult causes of system breakdown.