spa receptionist/ Nhân Viên Lễ Tân SpaInterContinental Hanoi Westlake

- Maintain the high standard of cleanliness and hygiene in all aspects of the operation, assisting the therapist in setting & clearing up the treatment room and assist the guests in professional and helpful manner when needed.
- Ensure guest interaction and communication lines are seamless and effective.
- Provide timely and accurate accounting status reports
- Ensure full participation in brand and business building activities
- To perform daily opening & closing procedure
- Able to remain calm under pressure and handle an emergency situation
- Departmental preparation including standard set-up for rooms and facilities, guest amenities and spa/ health club food and beverage;
- Adherence to departmental practices such as operations briefings, inventory and cost management initiatives;
- Adherence to timekeeping /duty roster & decking standards;
- Report and follow up on assigned area maintenance and logistics issues;
- Flexibility in changes to meet operational demands including shift/duty roster, guest preferences as directed by admin on duty;