Spa ReceptionistPullman Phu Quoc Beach Resort

- Adhere to the Spa Policy & Standard Operating Procedures manual.
- Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
- Receive and respond to all guest / member concerns, comments or complaints with discretion and urgency.
- Encourage rebooking for spa guests and correct any wrong bookings with care and urgency.
- Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone.
- Handle all transactions and maintain the daily balance with efficiency and accuracy.
- Schedule treatment bookings and ensure smooth operation of the reception.
- Ensure ambience levels, such as lighting and music are correctly set and maintained and all FOH areas are clean and organised.
- Maintain confidentiality for all spa guests / members and employees.
- Report any security concerns to the hotel management relating to guest safety.
- Administrative duties.
- Support spa team with any daily / monthly reports required by finance.