Tìm kiếm theo:
Có phải bạn đang tìm
Từ khóa phổ biến
Việc làm nổi bật

Spa Receptionist - Nhân Viên Lễ Tân Spa

InterContinental Hanoi Westlake

Địa điểm làm việc: Kiên Giang
Hết hạn: 27/12/2024
Thu nhập: Thương lượng
Loại hình: Toàn thời gian
Chức vụ: Nhân viên

Mô tả công việc

- Answering all incoming phone calls in a professional and friendly manner.
- Answering all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
- Effectively suggest alternatives to guests if their first requests can not be met.
- Scheduling appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
- Politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
* Interacting with guests, including but not limited to:
- Dealing with guest complaints.
- Conducting spa tours.
- Assisting with spa promotions
- Assisting with journalist visits and photo shoots.
- Conducting travel agents site inspections.
- Offering complementary 5 minutes massages after conducting spa tour.
- Presenting complimentary gifts to guest after conducting spa tour.
- Assisting in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments.
- To be well informed and educated in all aspects of Spa facilities, policies and procedures.
- To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
- To insure complete preparation of weekly requests of par stocks and supplies.
- assisting in the preparation of reports, including :
- Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
- Guest complaints, incident reports regarding staff or guest.
- Monthly summary of treatments and guest information.
- Daily sales of services and retail.
- To have a complete understanding of and adhere to the company's policy and procedures
- To have a complete understanding of and adhere to the company's policy related to fire, hygiene, health and safety
- Reporting for duty punctually and wear the correct uniform with the name badge at all times
- Carrying out the other duties as assigned by the management team
- Establishing good relationship and rapport with guests and colleagues
- To ensure the cleanliness and hygiene in work areas
- Being aware of other departments' promotions and sell them.
- Knowing the telephone extension numbers of all departments and all managers.
- Keeping the reception area neat and clean at all times.
- Leaving the premises once the shift is over and make sure that the reception area is kept clean and tidy.
- Reporting any broken equipments or accessories to the Spa Supervisor, Training Manager, Spa Manager.
- Knowing the fire and emergency procedures.
- In case of incident/accident, record on the designated sheet and send copy to the Spa Manager.
- Knowing and enforcing all department policies and guidelines.
- Responding to any changes in the spa function as assigned by the management
* Benefits:
- Competitive salary
- Insurance as labor law
- At least 14 annual leave, 2 days off per week
- Contract 2 years included probation period
- Relocation, repatriation allowance
- Rest and relaxation, Home leave allowance
- Accommodation, uniform, transportation, and meals are provided
- Service charge as revenue
- International working environment, join courses of IHG Group
- Healthcare insurance for personal at least 6 months and for the family after working 2 years
- 24/7 accident insurance
- Other benefits

Yêu cầu

* Qualification:
- Diploma or Vocational Certificate in Hospitality Skills or related field
* Experience:
- 2-year minimum in five-star hotel or fine dining restaurant.
* Service years in supervisor/manager level:
- 1-year previous experience in same position
* Knowledge and skills:
- Working with multi-cultural teams
- Be aware of all Health, Safety and Fire regulations and abide by their terms
- Maintain high standards of personal hygiene at all times
- Ensure that full uniform is worn at all times
- Support and adhere to the equal opportunities policy of the company
* Language:
- English

Thông tin khác

Huyện Phú Quốc,
Kiên Giang

Thông tin chung

  • Thu nhập: Thương lượng

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 27/12/2024
Giới thiệu công ty Xem trang công ty

The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.

InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience...

Quy mô công ty
Từ 101 - 500 nhân viên
InterContinental Hanoi Westlake
Địa chỉ công ty: 1A Nghi Tam, Tay Ho, Hanoi, Vietnam

Phúc lợi dành cho bạn

  • Thưởng
  • Nghỉ phép
HOT

Job hot

Công ty cổ phần giáo dục Educa Corporation - Edupia
16 triệu - 36 triệu VND/tháng
Hà Nội
CÔNG TY CỔ PHẦN VCLASS
15 triệu - 35 triệu VND +++
Hà Nội
Công ty cổ phần giáo dục Educa Corporation - Edupia
Lương cứng 7 - 9 triệu VND/tháng + % Hoa Hồng
Hà Nội
CÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam
Từ 10 triệu VND/tháng
Hà Nội
Công ty Cổ phần Giải Pháp Nhân sự Việt Nam - HRchannels Group
10 triệu - 20 triệu VND/tháng + Thưởng
Hà Nội

Job liên quan

Wyndham Garden Grandworld Phu Quoc
Thương lượng
Kiên Giang
InterContinental Hanoi Westlake
Thương lượng
Kiên Giang
Sun Premier Village Khem Beach Resort Phu Quoc
Thỏa thuận
Kiên Giang
La Festa Phu Quoc Curio Collection by Hilton
Thương lượng
Kiên Giang

Việc làm tương tự

Wyndham Garden Grandworld Phu Quoc
Thương lượng
25/12/2024
Kiên Giang
InterContinental Hanoi Westlake
Thương lượng
27/12/2024
Kiên Giang
Sun Premier Village Khem Beach Resort Phu Quoc
Thỏa thuận
28/11/2024
Kiên Giang
La Festa Phu Quoc Curio Collection by Hilton
Thương lượng
08/12/2024
Kiên Giang
TOM HILL RESORT PHÚ QUỐC & SPA PHU QUOC
Thương lượng
07/12/2024
Kiên Giang
TIMES CORNER SORRENTO BOUTIQUE HOTEL
Thương lượng
02/12/2024
Kiên Giang
NetNam Corporation
Thỏa thuận
13/12/2024
Kiên Giang
Mộc Nhiên Spa - Chuỗi Spa Đông Y Dưỡng Sinh
10 - 20 triệu
14/12/2024
Hà Nội, Hồ Chí Minh, Đà Nẵng, Kiên Giang, Khác
Sun Premier Village Khem Beach Resort Phu Quoc
Thỏa thuận
24/11/2024
Kiên Giang
Green Bay Phu Quoc Resort
Thương lượng
16/12/2024
Kiên Giang

Giải thưởng
của chúng tôi

Top 3

Nền tảng số tiêu biểu của Bộ
TT&TT 2022.

Top 15

Startup Việt xuất sắc 2019 do VNExpress tổ chức.

Top 10

Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.

Giải Đồng

Sản phẩm công nghệ số Make In Viet Nam 2023.