spa Trainer / đào tạo viên spaSix Senses Côn Đảo

Prepare for treatment
• Assist and monitor opening and closing daily check-list
• Be able to arrive at Spa prior to appointment time.
• Ability to be familiar with, and able to describe all Spa treatment.
• Set up and organize treatment room as per Six Senses Spas standards.
• Make sure treatment rooms have enough supplies at all times and as per Six Senses Spas standards.
• Ensure all equipment is well maintained and in safe condition.
• Ensure the cleanliness and hygiene of the Spa and own treatment rooms.
• Request and collect the stock of supplies necessary for the treatment rooms.
Conduct treatment
• Ensure all guests are greeted in Spa lounge.
• Escort guests to different areas and explain the Guest Journey.
• Serve the welcome drink or other menu offerings to the guests when required.
• Check with Spa Consultant for guests with medical condition.
• Adjust condition, music's volume in treatment rooms.
• Perform body/ haircare/ facial/ nail treatments as per Six Senses Spas standards.
• Be able to explain to guests draping procedure for privacy and professional reasons.
• Provide prompt, courteous and accurate service to guests at all times.
• Complete written prescriptions for guests whenever application
After treatment
• Ensure all guests are departed and thanked by name.
• Treatment rooms are checked and maintained after each use.
• Properly keep a clean, sanitize work area for next guest arrive.
• Removed all dirty towels and linen removed from massage room after each guest use.
• Handle guest complaints and record all guest comments.
• Properly close station.
Merchandise
• Be able to familiar with existing and new products merchandise.
• Ability to interact with guests courteously and sell merchandise.
• Personally log all product recommendations.
• Be committed to achieve individual and group targets.
• Motivate the team in the sale of retail products
Training
• Assist to record and maintain all Spa therapist's training records of completed task assessed: for certification: massage, nail care, hair care and skin care.
• Prepare training report/ training plan and keep to submission schedule of reporting for Daily/ Weekly/ Monthly/ Quarterly/ Bi-Annual and Yearly Report.
• Be able to conduct audits through various means: Q&A, multiple choices and reported all failed audit to manager.
• Properly review and update training materials.
• Give frequent feedback and recognition when hosts do well.
• Provide coaching and counselling to the therapist sessions to host when needed.
• Regularly update knowledge and skills in massage / beauty therapies.
• Ensure self and team members attend mandatory and other training programs by allocating dedicated training time.
• Do training needs analysis of each host.
• Give timely and specific performance feedback to hosts.
• Work in liaison with the Spa Management to maintain all training standards.