Spa & Wellness Coordinator/ Nhân viên điều phối Spa & WellnessInterContinental Ha Long Bay Resort & Residences

This position is responsible for managing appointments, facilitating guest interactions, and ensuring the smooth operation of spa services. The Spa Coordinator will work closely with both management and Spa staff to promote a welcoming atmosphere and maintain high standards of service.
Provide information about spa services, treatments, and products, answering any questions guests may have.
Efficiently manage appointment bookings via phone, email, and in-person, ensuring optimal use of therapist schedules.
Maintain accurate records of appointments, guest preferences, treatment histories, and payment transactions.
Process payments efficiently, handling cash and credit transactions, and ensuring accurate billing.
Assist in preparing monthly reports on spa performance metrics, including revenue, guest feedback, and service utilization.
Ensure the spa area is clean, organized, and well-stocked with necessary supplies, including towels, products, and equipment.
Adhere to health and safety regulations, maintaining a safe environment for both guests and staff.
Assist spa therapists and other team members by communicating guest needs and feedback effectively.
Participate in training programs to stay updated on spa services, products, and operational procedures.
Gather guest feedback through surveys and direct communication to assess satisfaction levels.