Spa & Wellness Coordinator/ Nhân viên điều phối Spa & Wellness
InterContinental Ha Long Bay Resort & Residences
Địa điểm làm việc: Quảng Ninh
Hết hạn: 11/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
This position is responsible for managing appointments, facilitating guest interactions, and ensuring the smooth operation of spa services. The Spa Coordinator will work closely with both management and Spa staff to promote a welcoming atmosphere and maintain high standards of service.
Provide information about spa services, treatments, and products, answering any questions guests may have.
Efficiently manage appointment bookings via phone, email, and in-person, ensuring optimal use of therapist schedules.
Maintain accurate records of appointments, guest preferences, treatment histories, and payment transactions.
Process payments efficiently, handling cash and credit transactions, and ensuring accurate billing.
Assist in preparing monthly reports on spa performance metrics, including revenue, guest feedback, and service utilization.
Ensure the spa area is clean, organized, and well-stocked with necessary supplies, including towels, products, and equipment.
Adhere to health and safety regulations, maintaining a safe environment for both guests and staff.
Assist spa therapists and other team members by communicating guest needs and feedback effectively.
Participate in training programs to stay updated on spa services, products, and operational procedures.
Gather guest feedback through surveys and direct communication to assess satisfaction levels.
Provide information about spa services, treatments, and products, answering any questions guests may have.
Efficiently manage appointment bookings via phone, email, and in-person, ensuring optimal use of therapist schedules.
Maintain accurate records of appointments, guest preferences, treatment histories, and payment transactions.
Process payments efficiently, handling cash and credit transactions, and ensuring accurate billing.
Assist in preparing monthly reports on spa performance metrics, including revenue, guest feedback, and service utilization.
Ensure the spa area is clean, organized, and well-stocked with necessary supplies, including towels, products, and equipment.
Adhere to health and safety regulations, maintaining a safe environment for both guests and staff.
Assist spa therapists and other team members by communicating guest needs and feedback effectively.
Participate in training programs to stay updated on spa services, products, and operational procedures.
Gather guest feedback through surveys and direct communication to assess satisfaction levels.
Yêu cầu
Excellent verbal and written communication skills, with a friendly and professional demeanor.
Exceptional organizational skills and attention to detail, capable of managing multiple tasks simultaneously.
Proficient in Microsoft Office Suite and familiarity with spa booking software and point-of-sale systems.
Flexibility to work evenings, weekends, and holidays as required
Exceptional organizational skills and attention to detail, capable of managing multiple tasks simultaneously.
Proficient in Microsoft Office Suite and familiarity with spa booking software and point-of-sale systems.
Flexibility to work evenings, weekends, and holidays as required
Quyền lợi
Competitive salary and Pre-opening service charge
14 annual leave days/year
100 % salary and immediate Social Insurance enjoyment during probationary period
Accident Insurance (24/24) & Bao Viet Healthy Insurance enjoyment as per IHG policy
13th month salary & monthly service charge
Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
Enjoys IHG's special offer for internal employee
14 annual leave days/year
100 % salary and immediate Social Insurance enjoyment during probationary period
Accident Insurance (24/24) & Bao Viet Healthy Insurance enjoyment as per IHG policy
13th month salary & monthly service charge
Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
Enjoys IHG's special offer for internal employee
Thông tin khác
Số lượng
1
Nơi làm việc
Thành Phố Hạ Long - Quảng Ninh
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Khác
Vị trí
Nhân viên
Cập nhật
11/11/2024 13:57
1
Nơi làm việc
Thành Phố Hạ Long - Quảng Ninh
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Khác
Vị trí
Nhân viên
Cập nhật
11/11/2024 13:57
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 11/12/2024
Giới thiệu công ty
Xem trang công ty
In the historic Ha Long Bay, the first InterContinental seaside resort in Northern Vietnam, InterContinental Ha Long Resort & Residences, continues the legacy of the world's biggest luxury hotel family, which spans seven decades. Refresh your CV today and join our team to embrace your future...
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