Specialist, IT Helpdesk (Digital Workplace) (HCM)CÔNG TY TNHH DKSH
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Y tế - Dược, IT phần cứng/mạng, Bộ Phận Hỗ trợ
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 05/03/2024
Hạn nộp: 04/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
1) IT Service Management
- Make sure that 100% SR/IR in Nova are responded and resolved within SLA.
- Assign ticket in Nova to group or person in charge within SLA
- Make good use of provided technical support as well as software and hardware to troubleshoot problems regarding Printer, Scanner, Computer, Laptop, Projector, VoIP, Wifi, Windows, Office 365, Skype for Business, ...
- Deliver and install IT devices (desktop, laptop, printer...) for users within SLA
- Act as a representative for IT to respond to users' questions regarding IT's services over face to face, phone, emails, ticket
- Follow up with end-users to ensure issue has been resolved and update detailed information of tickets into the ServiceNow system with rating for each ticket
2) IT Management/Administration:
- IT Asset Management: ensure that the IT Asset Management process is in place and strengthened, all IT Assets are well managed physically and in system. Coordinate with Accounting and ITI team to ensure all IT assets status are updated according to the real-time.
- Responsible for management and follow fixed asset at branches in charge
- Periodically do reports and report to IT Digital Workplace Team Leader
- Others: will be assigned by Manager Digital Workplace and Country IT Manager
- Make sure that 100% SR/IR in Nova are responded and resolved within SLA.
- Assign ticket in Nova to group or person in charge within SLA
- Make good use of provided technical support as well as software and hardware to troubleshoot problems regarding Printer, Scanner, Computer, Laptop, Projector, VoIP, Wifi, Windows, Office 365, Skype for Business, ...
- Deliver and install IT devices (desktop, laptop, printer...) for users within SLA
- Act as a representative for IT to respond to users' questions regarding IT's services over face to face, phone, emails, ticket
- Follow up with end-users to ensure issue has been resolved and update detailed information of tickets into the ServiceNow system with rating for each ticket
2) IT Management/Administration:
- IT Asset Management: ensure that the IT Asset Management process is in place and strengthened, all IT Assets are well managed physically and in system. Coordinate with Accounting and ITI team to ensure all IT assets status are updated according to the real-time.
- Responsible for management and follow fixed asset at branches in charge
- Periodically do reports and report to IT Digital Workplace Team Leader
- Others: will be assigned by Manager Digital Workplace and Country IT Manager
Yêu cầu
- Tech savvy with working knowledge of office automation products, and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Can work multi-task and under pressure.
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Can work multi-task and under pressure.
Quyền lợi
13 payment + Performance bonus
PTI
More enhance training courses
PTI
More enhance training courses
Thông tin khác
Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
Lĩnh vực
Dịch vụ Y tế/Chăm sóc sức khỏe
Kỹ Năng
IT Administration, IT Helpdesk, IT Operations, Ticket Management, Automation
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
Lĩnh vực
Dịch vụ Y tế/Chăm sóc sức khỏe
Kỹ Năng
IT Administration, IT Helpdesk, IT Operations, Ticket Management, Automation
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Giới thiệu công ty
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Quy mô: Từ 1000 - 5000 nhân viên
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Vị trí Specialist, IT Helpdesk (Digital Workplace) (HCM) do công ty CÔNG TY TNHH DKSH tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Specialist, IT Helpdesk (Digital Workplace) (HCM) hoặc công ty CÔNG TY TNHH DKSH ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH DKSH việc làm
Tầng 10, tòa nhà CEO, đường Phạm Hùng, Nam Từ Liêm, Hà Nội
Quy mô: Từ 1000 - 5000 nhân viên