Specialist, Learning & Development

About Pandora
Pandora is the world's largest jewellery brand, specializing in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
About Pandora Production Vietnam
Pandora's new jewellery crafting facility is located in the Vietnam-Singapore Industrial Park III (VSIP III), about 40 km north of Ho Chi Minh City. When fully scaled, the state-of-the-art facility will produce up to 60 million jewellery pieces annually and employ around 7,000 craftspeople. It is powered entirely by renewable energy and built to LEED Gold certification standards.
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Job Summary
This position is responsible for planning, coordinating, and delivering learning and development programs in alignment with the company's learning strategy and learning calendar. The role oversees the end-to-end execution of learning initiatives, including planning, scheduling, administration, facilitation coordination, and evaluation, ensuring high-quality learning experiences that support business objectives and employee growth.
Working in a dynamic environment, this role requires a proactive, customer-focused professional with strong organizational and stakeholder management skills. The successful candidate leverages learning technologies and best practices to optimize learning delivery, measure program effectiveness, and continuously improve learning outcomes, driving meaningful impact for both the business and its employees.
Key Responsibilities:
1. Training Management
• Responsible for the logistic and the implementation of Corporate Training Courses
• Plan and organize training courses and programs to meet with PPV training needs and business direction
• Create, review, modify training materials and coordinate with all concerns to produce training material to maximize learning effectiveness
• Act as the content expert and maintain relevant training documents and training materials for all levels of training
• Sourcing and select vendors/ training institutes that suite with the learning and training requirements
• Coordinate with professor, vendors/ training institutes/ related parties to ensure that training courses can be arranged as planned
• Design poster and videos for internal PR and communication
• Prepare training documents and other learning materials
• Summarize training evaluation and follow up after training to maximize learning effectiveness
• Prepare course expenses documentation according to payment cycle and procedures of Finance Department
• Coordinate with L&D Coordinator in delivering effective learning and providing the best solutions related to each BUs
2. Internal Trainer & Content Designer
• Work closely with Shop Floor Management Specialist on training program and implementation for GL, TL, & TM
• PNC Program, Be Proactive and Train the Trainer course content designed
• Verify course content and learning methodology on each program
• Collaborate with other trainers of each program for effectiveness of program launches
• Be an Internal Trainer of Pandora Newcomer Program (PNC), Be Proactive and Train the Trainer etc.
• Prepare and in charge of PNC, Be Proactive and Train the Trainer Programs for Vietnam.
3. Facilities management
• Coordinate with all concerns parties to ensure the readiness of training rooms and facilities
• Maintain audio/visual equipment and gadgets in training rooms
• Manage training logistics such as check the venue, troubleshoot occurred incidents that may arise during training sessions.
4. Others
• Support in cross-function projects, Edutainment Centre and learning intervention activities
• Coordinate in first screening and transfer critical case to a clinician who is able to meet the patient's clinical needs
• Provide counselling support in a timely, ethical and professional manner (If needed)
• Keep record of counselling cases.