Role Mission
Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.
As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship.
Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.
Key Accountabilities
Receive, control, and manage merchandise deliveries and shipments, ensuring accurate tracking, storage, and uploading of ASN/STS/ICT into the JDA system.
Carry out all aspects of stock, including random inventories, ticketing, price changes, consignments, holds, reservations, VIP & press requests.
Maintain optimal organization of storage space for both current and past collections.
Monitor levels of packaging stock and track defective products.
Ensure timely receipt, tagging, and distribution of products and supplies.
Strictly adhere to Gucci policies and procedures for loss prevention and accurate stock management, reporting immediately any misconduct and/or suspicious activities to store management.
Participate in merchandise inventories and stock takes to identify discrepancies and losses in line with Gucci policies and procedures.
Collaborate with the sales team to prepare new display elements, conduct transfers and other operational tasks promptly.
Assist in store operations during peak times, such as reception, storage, and needed maintenance.
Ensure compliance with health and safety regulations in the back of house, maintaining clear fire exits and addressing overstock-related risks and hazards.
Support in updating and moving the Kering Service tickets for Before and After Sales, as well as managing the inbound and outbound process of product care items
Requirements
Previous experience in a similar role, preferably within the fashion retail industry or luxury sector.
High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork.
Strong organizational skills with the ability to manage inventory efficiently.
Attention to details and accuracy in stock management processes.
Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Good communication skills to collaborate with store management, sales teams, and other staff members.
Flexibility to work varied hours, including weekends and holidays, as required by the retail industry.
Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes.
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