Supervisor, Quality and Training (Japanese N1/N2, Call Center)CÔNG TY TNHH VIETNAM CONCENTRIX SERVICES

Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Dịch vụ

Thu nhập: 18 Tr - 23 Tr VND

Hình thức: Toàn thời gian

Ngày đăng: 24/07/2024

Hạn nộp: 31/08/2024

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

Mô tả Công việc
Role & Responsibilities:
Responsible for managing team of QAs & Trainer
Data analysis and making designated reports/decks
Client & stakeholder managment
Participating in internal & external calibrations
Communication to heighten awareness and focusing on importance of positive
customer experience
Making recommendations and driving improvement
Ensuring that internal policies, procedures, and compliance regulations are being
followed
Reduce learning curve and help enhance product/process knowledge of new joiners.
Ensuring that internal policies, procedures, and compliance regulations are being
followed
Responsible for managing team of QAs & Trainer
Data analysis and making designated reports/decks
Client & stakeholder managment
Participating in internal & external calibrations
Communication to heighten awareness and focusing on importance of positive
customer experience
Making recommendations and driving improvement
Ensuring that internal policies, procedures, and compliance regulations are being
followed
Reduce learning curve and help enhance product/process knowledge of new joiners.
Ensuring that internal policies, procedures, and compliance regulations are being
followed

Yêu cầu

Yêu Cầu Công Việc
General and Specific skills:
At least 1 year experience in QA cum Trainer Team leader for Call Center
Very Good in English
Ensure that Process quality and training is delivered effectively in the stipulated
timelines
Evaluate process quality and take corrective actions which should be tangible
Evaluate effectiveness of T & D interventions
Improve calibration of QIC, SME and CSM within team
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of
new hires
Design and develop Quality framework
Ensure uniform quality of training being delivered by all training teams in line with
client requirement
Interact and streamline channels of communications with other Functions and Clients

Quyền lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương

Thông tin khác

Bằng cấp:
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
18 Tr - 23 Tr
VND

Giới thiệu công ty

CÔNG TY TNHH VIETNAM CONCENTRIX SERVICES việc làm

8.000.000 - 20.000.000 VND

Hồ Chí Minh

02/10/2024

Vị trí Supervisor, Quality and Training (Japanese N1/N2, Call Center) do công ty CÔNG TY TNHH VIETNAM CONCENTRIX SERVICES tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 18 Tr - 23 Tr VND, tìm thêm việc làm về Supervisor, Quality and Training (Japanese N1/N2, Call Center) hoặc công ty CÔNG TY TNHH VIETNAM CONCENTRIX SERVICES ở các link phía trên

Giới thiệu công ty