Suport Engineer

Specific Responsibilities of the Job
Analysis customer's issue and find a solution to fix it
Provide online training/troubleshooting service
Conduct engineering Test
Answer phone call/Emails from Customers
Write engineering documents
Collect customer feedback and open issues, feedback them to R&D team
Collect feedback through phone calls, emails, and visits. Summarize the feedback for further discussion
Required Knowledge, Skills, and Abilities
Have basic electrical engineering knowledge including components and circuits.
Understand analog circuit theory and digital circuit theory.
Able to use multimeter, oscilloscope, and other common equipment.
Ability to read and write technical documents.
Expected Travel for onsite services will range from 25% - 60% as needed.
Good verbal and written English and Vietnamese communication with others and able to talk in front of a camera.
Good learning ability and attitude.
Able to handle multiple tasks.
Knowledge of Power system/Power Electronics is preferred.
Knowledge of computer network is preferred.
Education and Experience
Degree or equivalent experience: BS degree in Engineering, EE is preferred.
Years of experience: entry level, but experience is appreciated.
Specialized training in: Electrical or electronics
Active affiliations: None
Other requirements (certifications and so forth): None
Physical Demands (Optional, e.g., for production/logistics)
Able to travel oversea.
Able to drive independently.
Able to lift up to 25kg