Supply Chain Manager

* JOB SUMMARY:
Weare seeking an experienced and proactive Supply Chain Manager to oversee the end-to-end supply chain operations, including procurement, customer service and order management, warehouse and inventory control, and import/export logistics. He/She will ensure the smooth flow of goods from suppliers through production to customers, optimize costs and inventory levels, maintain high service quality, and collaborate cross-functionally to support business growth in Vietnam.
* KEY RESPONSIBILITIES
1. Procurement & Supplier Management
Develop and execute procurement plans based on production schedules, sales orders, and inventory levels; issue purchase orders in a timely manner.
Manage the full procurement cycle-from inquiry, price comparison, and negotiation through contract signing, order tracking, and delivery acceptance-ensuring a closed-loop process.
Closely monitor supplier shipments and logistics progress to ensure on-time, in-full delivery of raw materials.
Coordinate with the Quality Control team on incoming material inspections; handle quality disputes, returns and replacements, and supplier claims. Maintain accurate procurement data in the ERP system; establish and manage supplier contracts, purchase orders, and supplier records.
Process payments for services and purchase orders with local suppliers
2. Customer Service & Order Management
Receive and review customer orders, ensuring that contract terms, prices, quantities, delivery dates, and payment conditions are accurate.
Enter orders into the ERP system and track the full order lifecycle-production scheduling, order preparation, outbound dispatch, and delivery-proactively communicating order status and delivery updates to customers.
Create sales orders, manage shipping schedules, and prepare commercial invoices and shipping documents.
Ensure sales contracts and FAST system entries comply with company policies and are properly approved for each customer.
Liaise with Sales, Production, Warehousing, and Logistics to resolve delivery exceptions such as shortages, delays, mis-shipments, and omissions. Coordinate delivery scheduling and customer receipt arrangements; follow up on signed proof of delivery.
Reconcile customer accounts at month-end, coordinate with Finance on invoice issuance, and follow up on accounts receivable collections.
Arrange sample shipments, monitor customer trial progress and feedback, and support the conversion of trials into production orders
Handle customer quality complaints regarding product performance, appearance defects, or non conforming quality, and coordinate corrective actions with relevant departments.
Provide technical and regulatory documentation support to customers, including MSDS, TDS, and CAS information.
Compile daily and weekly statistics and reports on inquiries, order volumes, shipment data, and after-sales issues.
3. Warehouse & Inventory Management
Oversee goods receipt: verify incoming materials against purchase orders and delivery notes for product name, specification, quantity, batch number, and packaging integrity; complete inspection, put-away, and system entry.
Manage outbound operations: execute picking, packing, and verification per production work orders or sales outbound orders, following the FIFO (First-In, First-Out) principle, ensuring that physical goods match documentation.
Plan and optimize warehouse bin locations; maintain organized storage, clear aisles, and neat stacking to maximize space utilization.
Monitor inventory accuracy; analyze dead stock and drive the consumption or disposal of obsolete materials; control warehousing and logistics costs, including labor, consumables, and equipment.
Conduct daily cycle counts and monthly/annual physical inventory audits; investigate discrepancies and adjust book records to ensure account-card-stock consistency.
Coordinate cross-functional issue resolution with Procurement, Production, Sales, Finance, and logistics partners, including urgent orders and return/exchange cases
4. Import/Export & Logistics
Place orders with China team and headquarter based on rolling sales forecasts. Follow up on purchase orders and sample requests through the R&D and Sales teams for headquarter and Vietnam team.
Manage and schedule shipping processes and resolve customs-related issues with freight forwarders.
Handle case-by-case documentation and operational issues arising from quotation transactions and cost adjustment approvals.
Oversee packaging material control and turnover management.
Prepare duty-related reports and support forecast cycle planning