1. SCOPE OF RESPONSIBILITIES
1.1 Warehouse & Inventory Management
Manage warehouse operations for ambient, chilled, and frozen product categories
Control inbound / storage / outbound / stocktake flows and ensure data accuracy in warehouse management systems
Monitor inventory levels, highlight stock risk (expiry, overstock, slow-movers), and drive corrective action
Ensure FIFO/FEFO compliance across all temperature zones
1.2 Distribution & Order Fulfillment
Ensure all orders across B2B, B2C, and E-commerce channels are delivered on time and in full
Coordinate delivery scheduling and route planning to maximize efficiency
Resolve in-transit and last-mile delivery issues promptly
Maintain service level standards across all channels
1.3 Third-Party Logistics (3PL) Management
Oversee and evaluate 3PL providers for warehousing and transportation services
Review and approve freight charges; allocate logistics costs by product category
Control logistics budget and identify cost optimization opportunities
Conduct regular service reviews and drive continuous improvement with logistics partners
1.4 Import & Export Operations
Manage international shipment tracking for fresh produce and protein imports
Oversee import/export documentation and customs clearance processes
Coordinate with freight forwarders to ensure on-time, compliant cross-border shipments
Monitor outstanding shipments and coordinate payment milestones with suppliers
1.5 Customer Service (Internal & External)
Supervise the customer service team's day-to-day operations
Ensure timely and accurate handling of customer inquiries, complaints, and delivery issues
Drive continuous improvement in service quality metrics (accuracy, speed, resolution rate)
2. QUALIFICATIONS & REQUIREMENTS
Education & Experience
Bachelor's degree in Logistics, Supply Chain Management, International Business, or related field
Minimum 5 years of experience in a supply chain, logistics, or operations management role
Experience in FMCG and/or fresh food (fresh produce, chilled/frozen protein) is a strong advantage
Hands-on experience with import/export processes, demand forecasting, warehouse management, and distribution
Knowledge & Skills
Strong understanding of cold chain logistics and food safety compliance
Experience managing 3PL relationships and logistics cost structures
Proficiency in WMS, ERP, or inventory management systems
Good English communication for working with international suppliers and freight forwarders
Strong team leadership and systematic work organization
Fast problem-solving and effective cross-functional communication
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