Company Description
Obagi Medical provides transformational skin care products formulated to minimize signs of skin aging, address dark spots, hyperpigmentation, fine lines and wrinkles. At Obagi, breakthrough innovation begins with a deep understanding of skin biology. Our approach ensures our skincare advances work in multi-faceted ways to support skin health for everyone.
Job Description
Warehouse Operations & Inventory Management (40%)
Oversee overall warehouse operations, including inbound/outbound logistics, storage, product labeling, and distribution to ensure optimal efficiency.
Product Master Data:
Build, update, and maintain the Product Master date file with high accuracy.
Inbound:
Prepare labeling requirements for incoming shipments.
Review inbound shipment reports and promptly handle, report, and claim any quantity discrepancies.
Outbound & Distribution:
Process daily order request from Distributions, sales channels, and internal partners efficiently and accurately.
Inventory management
Ensure inventory accuracy by conducting regular stock audits, physical cycle counts, and reconciliations.
Daily inventory report update.
Monthly inventory report reconciliation and generate variance analysis.
Annual stock-count conduction in coordination with the audit team and internal team.
Monthly risk inventory review (aging, slow-moving, excess stock).
Monitor warehouse processes to optimize space, reduce waste, and improve efficiency.
Manage monthly in-out billing, ensuring accurate documentation and timely invoicing.
2.
Customer
Service & Order Fulfillment (30%)
Manage the order-to-delivery process to ensure timely and accurate order fulfillment.
Coordinate with Sales, Finance, and Logistics teams to resolve order, delivery, and invoice-related issues.
Handle customer inquiries, complaints, and service recovery actions.
Monitor service level performance and identify opportunities for process improvement.
Indirect Procurement Vendor Sourcing and Management (20%)
Manage sourcing and
purchasing activities for indirect goods (POSM, Merchandise gifts, etc.).
Obtain quotations, evaluate suppliers, and negotiate commercial terms.
Raise purchase request and ensure compliance with procurement policies and approval processes.
Track supplier performance and support contract management & payment activities.
Identify cost-saving opportunities while maintaining required service levels.
Business Support & Ad Hoc Projects (10%)
Support cross-functional projects and business initiatives as assigned by management.
Coordinate with Finance, Sales, Marketing, Regulatory Affairs, and external service providers to ensure smooth business operations.
Participate in new system implementation, process automation, and operational improvement projects.
Support annual budget planning and cost control initiatives related to supply chain and operational spending.
Assist in business continuity planning, risk management, and issue resolution activities.
Background requirements
Core Competencies & Mindset:
Strong hands-on execution skills with the ability to multitask, prioritize, and take on expanding job scopes.
Strong analytical thinking, numerical agility, high attention to detail and big-picture awareness.
Education & Experience:
Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
Minimum 3-5 years of hands-on experience in warehouse management, inventory control, or logistics operations.
Proven experience operating in both B2B and B2C/E-commerce business models.
Technical Knowledge & Skills:
Strong knowledge of end-to-end warehouse operations, inbound/outbound logistics, order fulfillment, distribution networks, and inventory management.
Proficiency in supply chain management systems (ERP/WMS) and advanced Excel for data analysis and reporting.