We are hiring for this role on behalf of our client in the EV automotive industry
After Service Admin
Location: Ho Chi Minh City, Vietnam
Workplace Type: Onsite
About Our Client
Our client is a joint venture dedicated to accelerating Vietnam's energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.
Role Overview The Swap Station O&M Engineer will be responsible for maintaining and optimizing CGM's Swap Station network in Ho Chi Minh City, supporting stable station operations and reliable user service. As a front-line field engineer, this role executes inspection, preventive and corrective maintenance, monitoring, emergency response, work orders, documentation, and data-driven improvement while maintaining high safety and professional standards.
Routine Inspection & Preventive Maintenance: Perform scheduled patrols, visual inspections, servicing, consumables replacement, and preventive maintenance for Swap Stations across Ho Chi Minh City.
Corrective Maintenance & Troubleshooting: Diagnose station and equipment faults, perform safe corrective maintenance, and restore service in accordance with approved procedures and agreed service levels.
Station Monitoring & Emergency Response: Monitor station status and system alerts, respond promptly to major incidents such as complete station outages, and support emergency dispatch. Overtime or night dispatch may be required in rare emergencies, with overtime pay provided in accordance with labor regulations.
Work Order Execution & Documentation: Execute assigned preventive and corrective maintenance work orders, record inspection and repair results, escalate unresolved issues, and maintain accurate technical and service records.
Data Analysis / Root Cause / SOP Improvement: Aggregate station operating and fault data, identify root causes, propose countermeasures, and support the team in establishing and improving SOPs and long-term maintenance solutions.
Safety Compliance & Field Professionalism: Follow local traffic regulations and electromechanical and occupational safety procedures, prevent work-related injuries, maintain professional conduct, and represent CGM's brand appropriately during field duties.
Deployment Support: Only when required, support installation, commissioning, acceptance, and site survey activities. This is a support responsibility and is not the primary ownership for construction delivery, site build, power company or contractor coordination, or network expansion.
Qualification
Required Qualifications
Bachelor's degree, preferably in Electromechanical, Electrical, or a related engineering discipline.
No prior experience required; fresh graduates are welcome. Experience in field service, equipment maintenance, or technical operations is a plus.
Basic knowledge and safe, practical use of hand tools, power tools, and multi-meters.
Knowledge of
electrical engineering, facility management, electromechanical safety, traffic safety, occupational safety, and work-injury prevention.
Valid local Vietnamese motorcycle or car driver's license.
Native Vietnamese with basic English communication skills; Mandarin proficiency is a plus.
Willingness to perform field work across Ho Chi Minh City, work on shift schedules, and accept overtime or night emergency dispatch when required; overtime pay is provided in accordance with labor regulations.
Local Vietnamese electromechanical maintenance certification or related technical training is a plus.
Professional and service-oriented field conduct, strong teamwork, patient communication, proactive problem-solving, attention to detail, and commitment to quality.
Growth mindset: open to feedback and suggestions and committed to continuous personal and professional development.
Preferred Capabilities
Electrical and electromechanical Swap Station maintenance
Routine inspection and preventive maintenance
Corrective maintenance, fault diagnosis, and troubleshooting
Station monitoring, alert handling, and emergency response
Safe use of hand tools, power tools, and multimeters
Work order execution, maintenance records, and technical documentation
Operational and fault data analysis, root-cause analysis, countermeasures, and SOP improvement
Traffic, electromechanical, and occupational safety compliance
Professional field service and cross-functional communication
Deployment support for installation, commissioning, acceptance, and site survey activities when required