[Tập đoàn Hilton] La Festa Phu Quoc - Barista (SL: 1)

As a Barista, you are responsible for serving guests in a friendly, timely, and efficient manner, ensuring each encounter brings guest satisfaction and a positive and excellent guest experience. As Barista, you would also be required to have extensive coffee knowledge of menu offerings.
What will I be doing?
Manage guest queries in a friendly, timely, and efficient manner
Take and deliver customer orders, consistently demonstrating high levels of customer service
Ensure knowledge of menu and all products
Prepares coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as espresso, expresso lungo, latte, and cappuccino.
Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies for coffee bar.
Keep equipment operating by following operating instructions; troubleshooting breakdowns, maintaining supplies, performing preventive maintenance; calling for repairs.
Ensure mis-en-place is well stocked at all floor stations
Follow correct reporting procedures if faced with issues or challenges
Ensure coffee orders are of a consistently good standard and delivered in a timely manner
Ensure compliance of Hotel brand standards
Comply with company security, fire regulations and all health and safety legislation
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
Assist other departments wherever necessary and maintain good working relationships
Have knowledge on latest drinks trends.
Have knowledge on competitor's promotions and happenings.
Confidently knowing the beverage menu contents and able to explain them in detail to guests.
Confidently know opening hours of all restaurants and hotel outlets.
Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.Recommend other restaurants and city attractions to hotel guests.
Follow-up on any guest questions or queries immediately and if you don't know the answer, check with your Manager.
Ensure that all service procedures are carried out to the standards required.
To perform any other duties as assigned