Mô tả công việc
This role is about shaping how AI supports real merchants in
running their businesses, every single day. Moni Merchant is not "just a
chatbot" - it's an assistant that helps merchants understand their revenue,
serve customers better, stay compliant, and solve technical issues fast. As
Product Leader, you will define what problems Moni Merchant should solve, how it
should behave, and how it should grow alongside our merchants' needs.
Lead
the product vision, strategy, and roadmap for Moni Merchant.
Build
and evolve an AI chatbot agent that delivers a natural, effective, and
trustworthy merchant experience.
Work
closely with Engineering, Data, AI, Design, and Operations teams to
deliver the product end to end.
Analyze
user behavior and operational data to continuously improve the product.
Define
and track key metrics such as adoption, engagement, retention, and task
success rate.
Build
AI use cases that help merchants check revenue, analyze customers,
generate business reports, and support compliance needs.
Ensure
the product effectively solves real daily problems such as system errors,
operational issues, and sandbox-related use cases.
Coach
and grow the Product team, and help build a culture that is effective,
proactive, and user-centric.
Yêu cầu
This is a role for a product leader who thinks in systems, speaks
data, and leads teams with clarity. We are not looking for someone who just
follows processes, but for someone who can define the right problems and ship
the right solutions. Experience with AI, chatbots, or data‐driven products is a
strong plus, but curiosity and execution speed matter even more.
Bachelor's
degree in Computer Science, IT, Business, or related field. Equivalent
practical experience in product management for AI/digital products may be
considered.
5+
years of Product Management experience, including team leadership
experience.
Strong
experience in building AI products, chatbots, or data-driven products is a
major plus.
Deep
understanding of user behavior, especially SMEs, household businesses, or
merchants in fintech / commerce.
Strong
systems thinking, problem-solving, and data-driven decision-making skills.
Strong
communication and leadership skills, with the ability to inspire and lead
a team.
Proactive,
curious, and eager to learn quickly in a fast-changing environment.
Comfortable
using AI tools to improve productivity and decision-making.
Culture fit
Success in this role depends less on "perfect" profiles and more
on shared values and mindset. We are looking for builders who genuinely care
about small merchants and want to create real impact through technology. If you
move fast, stay empathetic, and are comfortable with ambiguity, this culture
will feel like a natural fit.
Deep
empathy for users, especially small merchants and household business
owners.
A
strong desire to create positive social impact through technology.
High
ownership, accountability, and commitment to results.
A
continuous learning mindset, with openness to experimentation and
innovation.
Aligned
with MoMo's core values: move fast, stay customer-centric, and work with
transparency and integrity.
Why this role
This role is not about polishing a mature product - it's about
building something that many merchants will soon find indispensable. You will
help define how small businesses interact with AI, finance, and compliance on a
daily basis. If you want to work on a product that combines fintech, AI, and
real‐world impact, this is the place to be.
Thông tin chung